Rhodes, Australia
shop 34/1 Rider Blvd
N/A
+61 297435616
Probably the worst experience I have ever had. Customer service was ultimately disgusting. Products are over priced and quality horrible. Shame on the little Asian man with the big attitude. Big tough guy. Basically I have nothing to show for my money now, no glasses nothing. I have sent multiple emails to OPSM and will be seeking help from the ACCC regarding my rights as a consumer. Not to mention the attitude of this man was absolutely unacceptable and disgusting! 550 dollars down the drain. Products are defective and service is horrible. Lesson learned for me.
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Really unhelpful - been with OPSM for my whole life and never had a bad experience until dealing with this store in an emergency situation. No effort to even offer an alternative solution and frankly quite rude.
Pros : Good collection of frames Cons : Very Expensive and non responsible team. I haven't got the optometrist report regarding retinal scan which is required in my medical record. I followed up thrice and after 2 months yesterday i got a 2 pictures, but where is the report.This is really bad. You push just to sell your products and charge for consultation and then include insurance charges and then once you sell it all then you dont care any more. Guys I requested and mentioned the need of a detailed report for uploading to my medical record and you haven't given it. I am not going to come again for sure. I will let all my friends too know about this... Madhu
I give them zero star. The optometrist charged me for a service which is normally covered by Medicare card. She took a useless picture from my eyes and charged me 60. Then when I went to specialist, I paid few hundred bucks again for getting proper tests. Optometrist ruined my opportunity to be tested for free. You just be tested every 3 years for optical by free. They do not have OCT machine and just charge you for a pointless picture which is not acceptable by any specialist. My wife tested for OCT, side vision and VF tests for free. 100% of costs was covered by medicare card in Spectsaver shop upstairs near IKEA. The manager of OPSm shop also is very irresponsible. I sent my feedback to their website and a lady called me to justify nonoperational behavior. She even did not offer me to refund. Just said, it is our policy. Shame.
Thanks to Tai for providing excellent service over many years.
I went there quite a few times. I am not sure why but the store manager always answers your questions with an unwelcome tone. They talk to you like a boss. Absolutely no customer services when you're trying to buy something. What a shame for such a well decorated OPSM store.
So impressed with the service at OPSM Rhodes. I needed new contacts and they were super helpful over the phone and in a second appointment to make sure I had the right fit. Highly recommended branch. Found a set of contacts more comfortable than the last ones.
Friendly and helpful staff with a really positive and easy attitude. Great experience, will use OPSM over and over for their continued appreciation for a high standard of service!
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