Canberra, Australia
6 Garema Pl
N/A
+61 262497997
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I live in Ireland and found Redpath Shoes by sheer coincidence when I was scanning the globe for a very specific pair of Doc Marten's boots for my wife. Redpath had those boots and for a very fair price, too. Transaction was completed swiftly and the boots were dispatched with Australia Post next day. All went smooth until they got stuck in Sydney, which was completely understandable given the situation of the pandemic causing extreme bottleneck situations in the flow of global air cargo traffic. However, after the shipment departed from Sydney, for some reason, the next update showed the boots turned up in queue for import clearance into Curitiba, Brazil (rather than in Dublin, Ireland). The following about two months were spent on trying to get Australia Post to investigate and trace the whereabouts of the parcel. After this sufficient time allowed to locate the shipment Redpath Shoes have claimed the lost shipment with their logistics partner and, in turn, provided me with a full refund. During all the time Anna of Redpath Shoes has been a true gem and provided a somewhat hyper-care service to me. All emails were answered promptly, faster than expected really, and Anna did not get tired to action my requests to chase Australia Post for updates. The boots went on a long trip to the unknown, but certainly none of that was Redpath Shoes' fault. But in the light of all this shipping trouble they really got to shine as their customer service was nothing short of being superb. Although they're located at the other end of the globe I would not hesitate for a moment to do do business with them again. Thanks a million!
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Ordered some shoes for a present for my boyfriend and could not have received a better service. Staff are super friendly with a great knowledge of the products. Thanks again!
Super helpful! I love my new Redback retro chef boots. They were fitted perfectly and there made in Australia thanks guys.
Outstanding service with a smile, so helpful, was only window shopping and bought 2 pairs.
I bought some excellent Portuguese-made slip-on boots; they were pricey, just under 300 (with the 10% Boxing Day discount) but they look and feel very good, and seem to be a lot tougher than the Chinese-made garbage that dominates in stores like Myers and David Jones. But I am particularly impressed with their repair services. I always need to have extra fabric placed in the heel of boots because my feet are wide and otherwise my feet slip forward/back. They did this for me for 35, which is great value (I was quoted 90 elsewhere). So I took a backpack in to get leather stitched into the bottom, which was wearing out; they only charged 25 for that, and it was a very solid job, I reckon the rest of the bag will fall apart before the bottom wears out now. So I would recommend them highly: its worth paying for the top quality, well-made, real-leather boots (and shoes presumably), and their repair services are great too.
Just received my wife boots! Can’t believe they made it here before Christmas! I know people are mad this year at late deliveries, but you got this one in time! My wife’s been looking for these specific boots for a long time. She’ll be so happy. Thank you so much for making this happen! It took 6 days from Australia to United States. Have a great holiday season and thank you again! You people rock!
Ordered some coloured shoe polish which was hard to find in stores. They hand delivered it the same day! Thanks for the great service.
I paid 35 dollars for a high shine boot polish. What I received was a high gloss lacquer that made my boots look worse than when I handed them in. Not only have I lost 35 dollars, I will now have to remove the lacquer and polish my boots. This business does not deserve your custom.
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