Mount Lawley, Australia
2/672 Beaufort St
N/A
+61 894152531
Wheelchair-accessible entrance
We were working with another broker and after a few months, I felt like we weren’t getting anywhere. I decided to call RAMS and a week later we already had a pre-approval and began the process. I felt confident and knew I had made the right decision. Lorrelle and everyone else who assisted us made our process of getting into our first home such a breeze! She has advised us of everything we were entitled for and I would highly recommend to go with RAMS to anyone thinking about it. We move into our home next week :)
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The adviser sounded overworked and could not assist (1 minute phone call) other than suggest I try the XYZ bank. From their website FAQ's the main focus is on the first home buyer (I am not). Remember the good old days when the Lender would arrange a meeting to see if there was some other way they could help - understand plans - propose alternatives. At the very least get the prospect on file for a future follow up. Email address (for a newsletter, perhaps) anything.. Interestingly, a family member has had a RAMS savings account for years and may have been a perfect prospect as they are considering their first home. Unfortunately, that kind of valuable insight (intell) is usually only discovered upon interest in the current prospect/customer and engagement.
Lawrence and the amazing team at Rams are friendly and professional. Having helped friends with finance and I highly recommend their team.
My former RAMS broker recently left so I contacted my local branch and was connected with Lorelle who within one phone call saved me (estimated) 400 per month across my loans by switching me to a better product with RAMS. Amazing service, couldn't be happier.
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