Albert Park, Australia
51 Cardigan Pl
N/A
+61 455615160
Very poor customer service. I purchased 2 raincoats online. They didnt fit, so I tried to phone. Both listed numbers are disconnected. I emailed to enquire if I could exchange for different sizes. Didnt get a response even after 2-3 emails. I managed to contact them on messenger, and the reply was that I should email. When I said I had emailed a couple of times already, I was then ignored. This is atrocious! No basic courtesy, no professionalism, and no decency! Is it that hard to reply to a customer???
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Hey Al, how did you come to your review conclusion when the store closed in September last year - nearly 12 months ago. It is only online until next year now. I have always found the staff very helpful and products fantastic. I love this store and the fantastic, unusual things you can find there. Can't wait for it to re-open.
Great customer help, excellent quality of products
This business is very unprofessional. Do not wish to deal with Puppy Phat in the future.
Deli
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