Preston, Australia
92 Bell St
N/A
+61 394871500
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I had bad experience from this store it had bad customer service and rude staff. I suggest you buy from somewhere else.
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Worst experience I ever had. A guy named Matthew who appeared to be the manager was very rude and aggressive. I wouldn't recommend this place to anyone. I'll never go there again.
They don’t have a advantage in price or service. And their return policy is certainly the worst I have ever seen.
The customer service by Teegan (hope I spelt that right?) was exceptional today! I couldn't be happier with my purchase, she was amazing and onto it, told her exactly what I needed and she gave me the best deal possible! Complete life saver because I needed this for Monday. Keep up the good work!
I came in with my partner on Monday as he desperately needed new work boots because they were unsafe. It was truly essential shopping, we came in for what we needed, paid, and then left. We felt staff were overall rude and rolling their eyes as if we were a "hassle". I understand this is a difficult time for everyone. I also work in retail and find sometimes customers shopping during this pandemic are not shopping essentially. In saying that, I would never make judgmental looks towards a customer because at the end of the day they're giving us business (which is honestly a blessing compared to other businesses who are making no money). I'm just saying it's not hard to be nice to people at a time like this. I still told your staff to have a lovely day and thanked them, as your store does have a wide range of stock and we were overall happy with the products. :) I never ever write reviews but I haven't been able to stop thinking about it. Thanks guys!
Waited ages for customer service. When help finally arrived it was useless. Asked for lightweight safety shoes and got told they're all the same. So, no particular brands or styles were recommended. I left without buying so I can go home and do my own research. Disappointing. Also, the ELEVEN brand clothing is very inconsistent in sizing and zippers on pants frequently unzip on their own
Great range and excellent service. Good covid procedures.
Today 02/01/2020 at 5 pm I made a purchase of a pair of work boots . Unfortunately after a really bad day I had a terrible attitude. The young lady and young man on shift at the time were absolutely amazing helpful and extremely polite considering my poor attitude. 5 stars goes to them for their professionalism.
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Wheelchair-accessible car parkWheelchair-accessible entrance