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Power Ford

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Castle Hill, Australia

powerford.com.au
Ford dealerCar dealerCar repair and maintenanceFinancial institutionUsed car dealer· Ford dealer· Car dealer· Car repair and maintenance service· Financial institution· Used car dealer

Power Ford Reviews | Rating 3.9 out of 5 stars (8 reviews)

Power Ford is located in Castle Hill, Australia on 17 Victoria Ave. Power Ford is rated 3.9 out of 5 in the category ford dealercar dealercar repair and maintenancefinancial institutionused car dealer in Australia.

Address

17 Victoria Ave

Phone

+61 296804799

Service options

DeliveryIn-store shopping

Offerings

Car washOil change

Open hours

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Ray S

First time bought Ford Focus from Castle Hill Power Ford. From the first time, email communicates with sales manager Mr Vinesh, until I went to the car showroom viewing cars, I had a great & wonderful experience from his management service, even when picking up our car. even after picking up the car due to a new system update had an issue with the navigation system, I ring back to the dealer talked with manager Mr Vinesh, he just told me to bring the car back they will look after it. a nice warm service like this you may not able to get those service in any other car dealers. The great service experienced that I had from Mr Vinesh Power Ford Castle Hills is really worth to recommend everyone who looking to buy Ford cars should spend time to go Castle Hill Power Ford visit him. you will really get what you really paid for it with great service. Thank you.

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Rian Bee

AVOID AT ALL COSTS!! Incompetent staff who waste time and money. Didnt even know how to correctly replace a new battery and reset the system. Managerial staff tried to force me into a false insurance claim due to this mistake and refused to acknowledge their staffs mistakes. Claimed there was extensive internal electrical damage to the vehicle and refused to start an assessment or any kind of work until I provided an insurance claim number. Went to another Ford Mechanic/Service centre for a second opinion and they advised everything Power Ford Castle Hill had advised was false. The issue was CAUSED by Ford Castle Hill not resetting certain components on the vehicle. No extensive damage. No major repairs required. They are scam artists and will try to pressure you into making claims and spending money that is completely unnecessary. Use at your own risk!!

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LD

My husband purchased a truck. Any time he needs a service or any work done on his truck, he dreads the thought of taking it to them. As in the past since purchasing the truck the services provided have been very low quality always leading him to bring the truck back in for further repairs due to mistakes or poor work. Not too mention any service, warranty or further repairs take a 3 weeks wait time for an appointment, even for them to repair there mistakes. Also have not experienced good customer service and have only had incompetent staff. I can totally see why the last guy to write a reviews was blowing up about the workmanship and customer service as it’s disgraceful and we agree with him. Sincerely, an unhappy customer

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Ganesh R

We had a very good recent experience buying a used car from Power Ford. Alan was very friendly, courteous and professional, allowing us to take our time and explaining everything to us patiently. We did not feel pressured at all and overall it was a very enjoyable experience and we were happy customers. Would highly recommend the Power Ford team!

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MALCOLM INGRAM

These guys have been friendly and professional throughout. They are always happy to do a deal and pay lots of attention to customer satisfaction. I've thoroughly enjoyed buying my Ranger XLT from these guys!

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Mel Bot

I would give 0 stars if possible. My husband called the day before and the person who took the call asked for a photo of what was needed. Hubby is still waiting for a call back. I only went to Power because they are a few minutes from my house. I ended up taking the Transit to get parts which mechanic has confirmed it needs. A bracket which holds the handbrake to the right hand side back wheel brake calliper. Only something “minor” to stop the vehicle from rolling. Not exactly a small vehicle either. Told by John the part doesn’t exist in the system. I spoke to mechanic and said exactly what was needed. Showed John a photo of the part required from the left hand side. Eventually John came out to look at the vehicle after my many requests and still couldn’t “find” what part I wanted even though he “knew” what part I wanted. Then asked me what part I wanted from the diagram. You are meant to be the experts. Rang Sinclair Ford, whom I have dealt with in the past after yet another disappointing experience from Power Ford when trying to buy a new car. Sinclair knew the exact part needed. The part and part number was clearly visible on the diagram which Power Ford printed and was “unable” to locate. Incompetent staff. No personality. No customer service. Would never recommend Power Ford. I can clearly see why they don’t have many vehicles in the yard. Every time I drive past they have less and less vehicles to sell. Will only ever go to Sinclair from now on.

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Athan B

By far the best service I have had in a long time. My vehicle was booked in for some warranty work, they have arrange the exact same car for me plus sorting out my uber to pick up the rental car while mine is getting repaired. Scott in service has made the whole process super easy. This is the reason I didnt go to my local dealership.

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Michael Pearce

Appalling customer service. I bought my wildtrak from Sinclair ford and always had it serviced with them. I used Castle hill Power Ford for my 30k service because they were convenient at the time. when I picked up my car it started playing up, and before I knew it, it was broken. I took it back to ford where they admitted they didn't not connect a hose which caused major issues taking my car off the road for 4 weeks. They did not have a replacement car for me at the time and hired a car from Europcar (small SUV). Ford also did not cover all the charges with the rental car and I was stuck with a 150 bill at the end which they refused to cover. I will never use Castle Hill Ford again and recommend to everyone to stay away and drive the extra distance to go to Sinclair Ford where I have always been well looked after!

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