Pokolbin, Australia
2090 Broke Rd
N/A
+61 249982000
TakeawayDine-in
Bar on siteHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholCocktailsCoffeeHealthy optionsWine
It looks like we started with the wrong foot here. We booked for 6pm on a Monday evening. At 5pm we called to ask if we could come at 6.30pm as we needed a bit of time in order not to rush. The girl on the phone insisted that this was impossible as they where fully booked. We arrived at 6pm and left at 8pm and the restaurant was EMPTY for the totality of the time. 10 to 15% of the tables where occupied. Shocking customer service. But this was the first issue. The majority of the dishes where good, specially the seafood chowder which was excellent. But I ordered a sous vide beef fillet medium rear. This came dry but mainly so thought that it was impossible to eat. My mistake was to not return it right away, but told them when I was asked how it was. You could feel it when you cut it. Anyway one of the waitors was very nice and understanding, but this should not happen at this price level of restaurant.
like
Was able to get a last minute dinner booked in. The staff was very friendly and the service was quick. Seafood chowder was amazing and my favourite meal of the night, must try!!
Location: In the Hunter Valley (Pokolbin, NSW). Service: Pretty good, not many were inside at the time we were in, but the waitress was delightful & very friendly to chat about her negative experiences. Decor: Nice seats, a decorative large wall mirror with a collective array of wines on display. I noticed the outside ceiling ledges sagging down slightly from water damage underneath the tiles though! Spider webs on lights & paneling outside. Atmosphere: Was good & quiet. Bathrooms: Were big, clean & could probably use an upgrade. Value for money: 62 for a two course meal & the portion sizes were decent but we believe a small salad or vegetables should have been included for the price. Drinks: Very big & extensive wine list. Food: Tremendous flavours with the Prawns with Avocado & dish. Salmon dish with pea puree was cooked perfectively, just lacking a side of veggies or salad. Mushroom tart with a perfectively poached egg & steamed asparugus was very nice! The Scallops was a delight to have as an entree as well. Synopsis: Would highly recommend & would go dine in again! AAA
Lovely meal as a farewell to our tour.
Good meal the first night but had trouble finding a meal l liked the second night.
Very good food and service. A nice outlook to the hotel garden while you dine.
We were so pleased with the service from Jade our Waitress and Maddie the Chef in the Kitchen. Jade was so polite and friendly. She was so kind and genuine and nothing was too much trouble. She knew the answer to every question and she was so noticeably professional in both her waitres skills and presentation. Thanks Jade for making the dining experience even more exciting and friendly. Thanks for such a great job. She sets such a high standard and is very genuine in her work. She could teach other staff for sure. When it comes to the food, I have never seen food treated with more respect OR COOKED MORE PERFECTLY. Each dish was beautifully sublime and cooked with such professional care. I have been to other good Restaurants but Elements really hits out it of the park. Seriously. The food was so good we requested to see the Chef in person at our table and thank her for such perfectly cooked and seasoned food. Two humble and highly valuable employees that work at elemets Bar and Dining. Thanks to Jade and Maddie for the best dining and waiting experience ever in my Hunter Valley experiences. Nicholas Hicks
My wife & I ate here on the 14/6. The food was outstanding, only surpassed by the service provided by the waitress. Despite being on her own on a busy night she manged to ensure no one waited for anything & took room service orders, all with a happy friendly manner.
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