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Pin Payments

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Melbourne, Australia

pinpayments.com
Financial institution· Financial Services

Pin Payments Reviews | Rating 3.2 out of 5 stars (4 reviews)

Pin Payments is located in Melbourne, Australia on Level 4/356 Collins St. Pin Payments is rated 3.2 out of 5 in the category financial institution in Australia. Pin Payments is an online payment platform designed for small businesses. We build intentionally simple software to help our customers accept card payments, whether they run an online store, sell subscriptions, invoice their clients, or process card sales manually. One account, multiple ways to get paid.

Address

Level 4/356 Collins St

Phone

+61 1300364800

Company size

11-50 employees

Headquarters

Melbourne, Victoria

Founded

2011

Accessibility

Wheelchair-accessible entrance

Open hours

...
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T

Terre a Mer

Nothing but excellent words for PinPayments. Have used them for the last 4 years. They charge the exact rate the big players charge and they are so easy to deal with. When you call up you get someone on the phone that is so helpful and so easy to understand. Integration is seamless and any problems they will help out. Cannot recommend Pin Payments enough and not sure I understand why people left a negative review. Outstanding business to trust as your payment gateway. Was with eWay and they just devour your money. Love PinPayments!!! Melbourne AU

M

Magic Mike

Awful and untrustworthy. Pin holds your cash for any & every reason possible. If you're a fast growing business, they just put random payment holds whenever and claim it's "Austrac" requirement or claim it's their new "T&C's" BUT they will keep taking money from customers, in a bankish "gotcha!" - your portal won't say anything, they just stop transferring money and wait for you to call them. If you change email address - payment review and payment on hold. If you take more volume - payment review and cash hold. If you don't use the service for a few months - payment review and cash hold. In my case, no details changed, and they still did a payment review and cash hold, because I wasn't using the service "enough" after 100k of volume. If you change directors or do a capital raise, payment review and cash hold. They won't accept your CFO or GM like a bank, it has to be personal guarantee's for each director AND equity owner, so if you've taken venture capital, you're screwed to the max and bye bye money. Developer friendly, yes, but if you're implementing PIN, implement another merchant processor in parallel or else you'll just be comprehensively cluster-f**ked when they do their next round of T&C changes. Their google reviews don't lie.

Y

Yohan Visser

The worst company of the three that we use. When they were small they were both flexible, cost competitive and high on service, now it's super hard to get things done, it's not especially flexible and the support is the pits. Techies love them, but they are like the Paypal of years ago. Random holds on your money, quick to suspend you, and no proper telephone or ticket support. Avoid unless you just want something quick and dirty for very low transaction volumes (i.e. selling jam)

C

Charlie Denton

I run a small mobile business with a relatively high average sale, low volume (AVG 500-2500, 2/3 txn per week). After using both PayPal and Stripe for many years with nothing but problems with hardware, support, delayed settlements and exorbitant fees I made the switch to Pinpay and haven't looked back. My experience has been nothing but A with Pinpay. No expensive hardware that always needs charging. Fast settlements. My few dealings with support have been friendly, personal and resolved quickly and professionally. Not to mention I'm now paying less than half the previous merchant fees. Thanks Pinpay for making my life so much easier whenever a client wants to use plastic!

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