Smeaton Grange, Australia
1/59 Smeaton Grange Rd
N/A
+61 246477109
I was really impressed with the customer service I received from Pilates Reformers Australia. It was such an easy process from obtaining a quote, finalising payment and arranging delivery. I also received my reformer within a couple of days from interstate. Absolutely thrilled with my Align Pilates reformer...particularly during lockdown!
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Great customer service. Equipment is amazing!
Good quality reformer, great before and after sale service. Purchased a reformer (C2 pro) from these guys. The reformer was discounted due to a small imperfection that has no impact on its operation (I am sure other companies would have sold it for full price). They gave me a discount on accessories purchased at the same time. I was thinking of getting the optional extension legs and they suggested I didn't need them. I appreciated the honest advice especially when they could have just sold me the legs and made more money. I had a issue fitting the optional rope locks to the T bar, I took the T bar back to the store and they replaced it immediately and installed the rope locks in it for me. They have spare parts in stock so if anything does go wrong the reformer can be fixed without delay. At no charge they helped me fix an issue my pilates instructor had with her older reformer which was not purchased from them.
So lucky to have these guys in Sydney! They are absolutely wonderful to work with. Adrian always goes above and beyond to help you decide what is best for your studio or situation. Im extremely happy with my Align Pilates reformers and so are my clients ! definitely the right choice for me.
Came to the team at Pilates Reformers - and they had some great advice around the right machine for my partners' studio. Thanks again team! Will be back.
I just talked to a guy to ask about pilates ladder barrel and pilates sitting box. The price online was abit different from other websites so I asked him if I can have some discount. He laughed and he said " why would I give you some discount?" then laughed again. Great customer service! So impressed!! Thank you After received the reply from the owner of your company... I am wondering if your company records the conversation with customers. I called you on 21st of June 2019 at 4:18pm and we talked for 1minute and 21 seconds. At that time, I was looking to buy a ladder barrel, so I was calling many different companies because every company suggested different prices for the same brand and they offered discounts. So I just called you to ask what your deal was. Instead of investigating what happened first, you just blame the customer and saying it is fake review. Very disappointed.
Great Pilates equipment and good advice
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