Parramatta, Australia
2/142 James Ruse Dr
N/A
+61296891181
Really happy with the service here! Thought there was a problem with one of my parts missing and called them up and the person on the other end really went out of there way to help. Checked the model of the piano and checked the instruction manual to find how to fix the problem in the quickest and easiest way.
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Following a very helpful phone call with the staff, I visited the Parramatta store to look at a digital piano. The team were incredibly helpful in showing me the various options available. Through discussions we worked out that what would suit me better was a Beale stage keyboard. The set up, stand etc was exactly what would suit me and help me get back to playing. It was also much cheaper than what I had intended to spend. I am extremely happy with the care and attention the team gave me and helped me to make the absolute correct purchasing decision. I would highly recommend Piano City - awesome team and thank you!
Unprofessional, and careless, no regards for customer time or money, I called for a piano which they said they had, took time to drive 40 min there paid for it in full, plus delivery and installation. Got a call in the evening, " sorry made a.mistake non available" 3 days later still waiting for a refund... And when I call and leave a message no one bothers to call back.
Bought a piano off them over a year ago now. I found they were extremely helpful, not pushy in the slightest, professional, knowledgeable & if you enquirer, they even offer discounts with bulk purchases. Highly recommend them. I am going back to purchase more items due what I have said above & in doing this, remembered this time to leave a long overdue review.
Electric piano higher price than JBHIFI
Bought a upright piano from this shop on the 2nd visit of the shop, met in total of 3 staffs there in the shop, they all made me feel welcomed, just like talking to family. Delivery was arranged by the shop, good communication, called & showed up on time as promised. A very happy 5 star experience with Piano City and their team, would definitely recommend any of my friend to visit with all my confidence.
Started off ok but turned pretty nasty when none of the piano in store suited us. Failed (refused) to understand what piano we are after. Then suddenly went into a tangent and began to tell off (no more like scream at) our 5 yr old kid and went into a train wreck of a rant about not to go into their business with kids playing on pianos if we don't want the same happen in our house??? Confusing behaviour for a retail business. Never been screamed at with such blatant arrogance. We left quick smart. Didn't want a cranky old man make a even bigger scene. I been to many piano shops, this one definitely the least child friendly. Felt sorry for him to be honest. Business demeanor is better suited to selling used cars. "Can't make a sale? Let's get confrontational". Absolutely the most surreal piano buying experience. Good bye.
Very nice people
Deli
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