North Ryde, Australia
65 Epping Rd
N/A
+61 1300363391
Wheelchair-accessible entrance
I just wanted to let you know that I am still using my original food processor after 40 years. Just made some pesto tonight, it still works perfectly and I love it. Great quality and motor that lasts beyond others. Thanks again
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Excellent customer service when I wanted to repair my Sonicare Toothbrush. Received the parts in 2 weeks. Problem perfectly solved.
My brand new Philips air purifier started smoking when switched on. After seven months of phone calls and emails, Philips finally agreed to have my unit assessed at their service centre and have it replaced if a fault was found. My air purifier was returned to me, still smoking, so I emailed Philips again to let them know. A week later, this was their reply: Thank you for your email. We have checked the service report from our service center and it was concluded that the unit was not faulty after series of testing and there's no manufacturing fault on the product.
Does anyone work at Philips?? Needed to return a product under warranty. Phoned during business hours and always went straight to annoying recorded message repeatedly claiming ‘everyday we deliver’. Ha! What a joke...Must have wasted an hour calling. No one ever answered. So I drove to Philips head office at North Ryde. No one at reception. I could have robbed the place. Waited 20 minutes, saw no one and gave up. Don’t buy.
I bought a blender a couple of years overseas and recently it stopped working. Emailed Philips with the picture of the stamp as I lost the receipt. They contacted an agent with prepaid postage label, fix it, and posted it back to me. I'm very impressed with the professionalism provided by their customers care team. Thank you
I have been waiting for a refund for being charged twice by spare parts for a pressure Cooker lid in May. You would not believe how many times I have had to call for this and the amount of emails re this issue with this Company .I have replied to two surveys using this platform to try to get some action from Australia not the offshore service .Latest today is a repeat of previous conversations with Isabelle , Brian, Tricia and now Ruth my Case has escalated yet again and the team leader is following up with Finance Dept! Consumer affairs is my next step.Had enough. Only pressed the star as google won't let me proceed unless I pressed one .
I reported a fault with a beard trimmer and without a lie I had a new product delivered to my door within 36 hours of reporting the fault. I have never experienced such amazing customer care EVER. I am big fan of the Philips brand now thanks to this wonderful experience. Thanks to Isabel Marie and the team !!!
Pressure cooker performs as specified. Perfect meals every time.
Deli
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