Taylors Lakes, Australia
Watergardens Super Centre, 399 Melton Hwy
N/A
+61393902172
Ordered online, 1.5 hours later delivery received! Too good!
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Staff is always very friendly and helpful here! As we were buying premium dog food today, one of the male staff (didn't get his name) was very nice to initiate a price match for us. Very lovely of him to do that as we are regular shoppers at petbarn.
Haven’t had a good experience at Petbarn Watergardens. One particular female staff member is extremely rude, abrupt and degrading in the way she speaks to customers, really puts you off ever going back. And by looking at the comments, it seems it’s an ongoing issue and they haven’t bothered to do anything about it! I also bought fish from there, they died within a day, they wanted us to bring back the dead fish! Eventually they replaced the fish... again they died again within a few days... kept saying we weren’t setting up the tank correctly!! But we decided to go to pet barn in Caroline springs and get some fish.. and they never died!! Still living 6 months later... so obviously wasn’t the tank that was the issue. Caroline springs was so friendly and helpful and definitely where I will be going from now on.
Great customer service and a nice big store
All the staff are fantastic and very helpful. Products are mostly always in stock and available. Lovely. Thank you heaps. Much appreciated with your service.
VERY VERY Bad Customer service! The Branch Manger (I refrain from puttig her name online) is interested in the customer only if you are buying stuff from the store. On every occassion I was advised to buy test kits for my acquarium since the inhouse testing is complimentary. I get that. The Branch Manager had already judged me - I am there only for the free water test! Evident from the fact that I was advised to buy everytime I enter the store. What she fails to understand is that the so-called "free/complimentary" tests come with a personal touch of advise (hello!) that a test kit does not provide at home! It is the experience of the staff that draws us to the store! Budding hobbyists thrive on experienced advise. Everything else is available online, (duh!) Everytime I walked in, there was something about the Branch Manager that gave me a feeling "I am not welcome here". What is conveniently forgotten or goes unnoticed is that all the 4 "free" tests (over the last 2 years) have ended up me buying goods worth a minimum 50. My business is going some place else, where I feel I am welcomed. I HAVE to give a 1 start to be able to post this review.
Renee is amazing . shes been so helpful, compassionate , respectful, loving and bubbley, over the last 2yrs i have known her by attending pet barn on a regular basis , no matter how many questions you have she's always happy to answer and does not rush you !!! Thanks Renee your a gem x
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