Hallam, Australia
79 Hallam S Rd
N/A
+61 397963996
Perception Windows have been wonderful to deal with after they supplied windows to a property I purchased off the plan last year. The service and communication has been wonderful while I have been dealing with them. The quality of the windows and doors is also very impressive.
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Excellent company, friendly staff and quality products.
Installation of glass in frames is poor.. double glazed windows have the soft side of toughened on the outer of both panes of glass... cannot scrap or clean properly.. scraper will scratch the soft side due to the toughening process... why not put this on the internal sides to prevent easy damage to your glass\u200d️
Very happy with the overall experience and result of the new window installation.
I purchased full set of 7 x replacement panels for my new home as I wanted double glazing and chose a direct replacement from them (to replace their existing single glaze panels), I also requested fly screens added to my home. The order for the panels was delayed for 1 month longer than i was promised, I was required to pay the balance in full before delivery of the doors and before the installation. The doors had to be cut by hand due to some measurement issue (there own frames) and then I had to follow up for 3 months to get the flywire installed, they actually just forgot and palmed me off to the assistant when I continually follow up, that took 3 months of my time being wasted and numerous emails and flow up calls just to get what I was made to pay for up front. I advised them at the time I was going to sell the original panels as they were brand new, I got a quote for the frames that would be needed to install them for the buyer and advised of my plan. Months on I have sold my original panels, I have requested they supply the frames or just the material for the frames so they can be installed as per there quote provided, they have now turned there back on me and won't even supply the frames or assist as there nothing in it for them. I have lost the buyer and they stopped responding to my emails.. Just another company who don't care about the end user, they just take your money then push you aside. Very disappointed in the way my business has been handled by this company, its very clear they have let me down after I put faith in the company.. I have been in business for 20 years and have no interest in damaging a businesses reputation over a medial complaint, this however is unacceptable handling of customer service, I will never deal with them again.
Perception Windows bi-folds was our builders choice, installed 18 months ago, they look great! We recently reported a small fault with one of the closing bolts, and within a few days from reporting the problem, the guys came over and not only fixed the fractured part, but then replaced all the same parts on each door. Forward thinking so great service! Btw, I noticed previous reviewers mentioning 'tinting'. We had ours tinted after installation. Just a slight change of external finish colour and effect but WoW, resulted in massive heat rejection, worth every cent!!
Very good service, nice people with fast respond.
We’ve used Perception Windows Double Glazed windows for two jobs. Great product demonstration and helpful windows supplier company to deal with. Very professional, friendly, the commercial standard quality of the windows with affordable price is wonderful! My wife and I wouldn’t hesitate to recommend them. Extremely happy!
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