Penrith, Australia
Shop 074, Penrith Westfield, 585 High St
N/A
+61 132132
Been with NRMA for over 20 years. Heard to many horror stories with cheaper no frills insurance companies. Claims & Customer service is also outstanding! Keep up the great work guys !!!!
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Love NRMA look after all my family and get a 30% bonus.
Very helpful staff at Penrith Branch.
If they informed their customers better.
As the owner of 8 polices with NRMA Insurance (for now) and having been a customer for around 25 years, I feel I am qualified to comment. My recent claim with NRMA was appallingly handled from start to finish. A relative small claim, as far as house claims go, it took 13 months to finalise. The level of service and communication was dreadful, and i was constantly pushing for action and updates. Their communication with the independent assessor they used was even worse, and this caused considerable issues along the way. And of course neither accepted responsibility for anything throughout - it was always the fault of the other. I literally had to lodge a formal complaint in order to get things moving moving at one point. I even had to chase down a small settlement payment that was agreed to be paid to me after NRMA acknowledged that certain aspects of the claim weren't completed adequately. In chasing this up months later, i was virtually made to feel like a criminal for trying to do so. I get the feeling that NRMA are who you would want to have on side if your house burned down as part of a bushfire that claimed 200 houses - they'd roll into town, set up shop, and deal with it until settled. But if you're claim arises as a one off, expect to be completely and utterly lost and ignored. (Note that this review appears to be coming up under the Penrith branch. It was not them that i dealt with, but rather a myriad of people on their main customer 'service' number).
Store has moved to a little square area near Big W in the middle of the pedestrian walkway. To nosey, another money saving stunt by NRMA. I feel sorry for the staff, how long before they loose their jobs. The staff were very helpful, I am disappointed with NRMA.
Good communication cheap prices
Disappointed with fees for greenslip considering more than 25 years dealing with them. I also have multiple policies with them but finding other companies giving better deals. I may have to look elsewhere for a better deal and customer loyality.
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