Penrith, Australia
601 High St
N/A
+61 247327777
Wheelchair-accessible entrance
I called Penrith council today due to my accident - I had a bad fall due to uneven pavement outside my unit here at St Marys on my to the train station around 10am this morning.. now waiting to see my doctor for my very sore right shoulder that’s in sling right now.. I decided to lodge a complaint to the council, & I spoke to a very lovely lady - Alana from the call centre .. she’s so friendly & helpful ..& she was able to lodge my complaint on their system today which she gave me a reference Nos .. so I can use it to send photos of the uneven pavement that made me had a bad fall today ... I give Alana a 5star rating for excellent customer service!! Thank you!! Zhennie
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I have been a Penrith rate payer for 27 years. Adjoining my house is council land. It hasn't been mowed for going on 8 weeks in summer and it would be 2 feet high. My neighbor has been visited by a 5 feet red belly black snake but the council are too busy to get the reserve mowed . I am sick of waiting for the council so i mowed the land myself. I also would rate the council zero stars but you have to give at least one too give a rating. Here we are 1 year later and same old same old. Weeds 2 feet high. I must have mowed my lawns 20 times since council moved theirs.
I was hoping the lady at the desk would help me to unerstand our messy rates bill, but i think she knew less than me about how rates are calculated and was arrogant about it too. I could've done her job better than her. Your workers need to know basic understandings of your council!
Such incredible customer service!! I called the council today after my husband dropped his phone into a locked park bin by accident (yep...) fully expecting to be blown off, put on hold, or ignored. Honestly, I called as a last resort and thought the best I could get was a sympathy laugh. I spoke to an incredibly helpful, polite and understanding staff member called Amy who had someone there to unlock the bin 10 minutes later. I was blown away. Thanks so much guys!
Staff were friendly enough but can't organise an unpicked up old bin after a lodging a case through the website. 2 calls and 2 months later, the bin still sits there. I've been told they have organised for the bin to be picked up both times, the second call apparently being escalated! Twice received emails advising the case has been resolved and closed!
Staff are very polite and seemingly helpful on the phone however thats where it ends. Problems are actually not resolved.
Never had an issue with Council. Had to call them today regarding a pool registration issue and the two people I spoke with were fantastic. Job well done and a huge thanks!
In my experience with Penrith Council..Staff are always very polite and helpful, our home building approvals went through very quickly. Great experience every time.
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