Warriewood, Australia
40/5 Ponderosa Parade
N/A
+61 299799959
Rene was very helpful with advice and service, very professional business, thank you,
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For years we have depended on their knowledge, expertise and range of products to keep our business going. John from Cool Change
Started using Peninsula Saws for my CNC cutters. Good range and great pricing. Got my saw sharpened, guys accomodate the job on short notice. Cheers.
Have dealt with Rene and staff over the last few months since the business changed hands. All I can say is that considering my low-volume consumption of bandsaw blades and my minimal spend, everyone I've dealt with in this company has done their best to help me out. End result is I am using blades now that last around 6-8 times longer and only cost a fraction more than the manufacturers' blade. In one instance they even made up some blades for me so that I could have them for a weekend of work - and made sure I got them before the shop closed for the week. I have no hesitation in recommending these guys and my numerous friends in the fabrication and engineering industry will all have my recommendation after dealing with the new owners. Thanks again guys.
Purchased a replacement blade from Peninsula Saws for an older model bandsaw that my daughter recently bought. Had some issues, so we took in the new blade and bandsaw, to sort out the problem. The service was AMAZING. There was a bit of tweaking of the blade, but more importantly, my daughter got some tips on blade adjustments, general bandsaw safety, and ongoing maintenance. Way above and beyond our expectations. Thanks so much for one of the best customer service experiences we've had in quite some time!
When I first arrived and saw my hedge trimmer I noted and remarked on damage to the spine of the blade. This was discounted immediately, "this is what happens when we sharpen it". I did not say at the time, but my thoughts were "Oh really?" I have had the hedge trimmer sharpened before with another company and this never happened. Looks like they sharpened it without taking it apart like they are supposed to. But the story does not stop here. I asked to pay and was told a price much higher than the quote I received over the phone. "Thats WITH GST" came the very rude assertion from the woman serving me. When I told her that Australian Law requires all business to consumer quotes to include GST the answer was "well you will just have to speak with the owner and he is not here. We don't know when he'll be back". Ahh, the sound of wonderful customer service. Suffice to say the offensive woman serving did not call the owner, but I managed to request another employee to do so. I could hear the call and heard the owner clearly say "We'll let him off *this* time". Errr no. You will follow Australian Law next time. But for me there won't be a next time. I am still in awe of how offensive and aggressive your staff member was (I think the other staff member was too). Summary of this would be: don't use these guys if you care about customer service, attention to detail or consumer rights.
Deli
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