Search Icon

Pen Ultimate

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Sydney, Australia

pensdeluxe.net
Leather goods store· Stationery store· Novelty store

Pen Ultimate Reviews | Rating 3.6 out of 5 stars (8 reviews)

Pen Ultimate is located in Sydney, Australia on QVB, Shop 15 - 17/455 George St. Pen Ultimate is rated 3.6 out of 5 in the category leather goods store in Australia.

Address

QVB, Shop 15 - 17/455 George St

Phone

+61 292644991

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

...
Write review Claim Profile
S

Saz

The store has a good collection of pens. Unfortunately the quality of customer experiences leaves much to be desired. Some staff members can be very abrupt and discourteous in their interactions. There's no point having a premium surrounding environment as a location if one is made to feel like one is at a basement bargain store in the third world once inside. The discrepancy from the pleasant and gracious customer service experienced from the pen brand retail stores themselves could not be more stark.

N

Neill Saltwater Conversion

My wife purchased a very expensive mechanical pencil as a gift for me from this company. Unfortunately, the clutch mechanism stopped working some months later and the mechanical pencil was returned and “repaired” under warranty. It came back with the same fault and was returned a few weeks later when we were next in the city. The store argued that the damage was new and caused by me. They then tried to make me pay for the repair. After much debate and rudeness, they agreed to repair it again under warranty. Today I collected the mechanical pencil and I asked for it to be engraved. The engraving, despite being done by machine, was lopsided. I didn't have the emotional energy left to argue so ignored it and paid. Upon payment, I was told that if the pencil came back for repair again it would not be covered and it would be cheaper to purchase a new one. Happy to pull out all the stops to make a sale, no interest or respect for the customer after they have your money. Part of selling luxury goods at a premium is the service that comes with it. This is a lousy company with a lousy attitude.

S

Su Para

I love visiting this store and the service from the staff in particular KJ is exemplary. It is clear to me that the staff want their customers to be happy and satisfied and I can’t wait to purchase my next pen. A genuinely lovely shopping experience. Always happy to enter if the store is quiet so I can enjoy the service all to myself! Su Para

L

Lee Hutchison

I can never get enough of this place. The staff are amazing and the selection is incredible.

Y

Yu Huang

I just bought 2 really beautiful pen(/ω＼)

M

Madeline O'Donoghue

Fantastic customer service, KJ was friendly and helpful and made sure everything I needed was ready and delivered on time. Prices were very competitive to what I could find on-line only better, as I had personal service and a faster turn-around-time. VERY happy with the quality of my pens and the engraving. Highly recommend!

J

Jon Sant

My experience at Pen Ultimate was far better than I expected after reading some of the reviews I didn't intend to spend very much but that didn't seem to matter the service I received from KJ and Sanjay was outstanding I ended up buying 2 nice fountain pens nothing to fancy and some bottles of ink all well inside my limited budget. I would be more than happy to recommend them to anyone, 5 stars well earned

V

Vikas karthikeyan

When i wanted to buy an ink that they are out of stock they tell me to buy another blue ink even though i know it is completely different blue. When I simply ask when my preferred ink is back in stock the manager tells me it is like "sewage water" anyway, all the inks except for the one he want to sell me that day. I think the brands Montblanc and Parker would be shocked if their authorised dealer described their product in this way!? I am former shop keeper myself so it is a sad day when it is now better to shop online and not be lied to every step of the way .

Top 10 companies in Leather goods store category in Australia

Close