Spring Hill, Australia
1/457 Edward St
N/A
+61738329229
Highly recommend! Arranged for parcel collection (online) 10pm Monday evening, parcel collected from my work (Spring Hill) 8.35am Tuesday by a very helpful guy (Dave @ DHL) who helped with the address labelling. Packaged delivered in London UK Friday afternoon. Very happy customer, will definitely be using again.
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Initial issues with pickup and delivery were sorted by a short call to Carolyn who was outstanding - and went out of her way to "walk" me through the online order changes and arrange for some day shipping. Amazing. Pack & Send went from zero (online) to absolute superhero in the space of 5 minutes. Thanks Carolyn!
Brilliant service from Carolynne at Pack and Send Spring Hill. They couldn't have been more helpful, going to above and beyond to ensure my parcel was delivered to Melbourne in a fast, safe way. 10 out of 10!
please change the hours of operation on Saturdays and DON'T MAKE ME WASTE MY TIME.
Trouble free quotes and organisation skills! Shane was exceptional to deal with, patient and very helpful. Will be using Spring hill Pack & Send for all future orders
I recently used Pack & Send Spring Hill to collect a parcel in Brisbane and send it to my home in North QLD. I was a little concerned as I had to do this remotely, as I was not in Brisbane at the time. However, Carolynne was extremely helpful, and explained how everything would work and the cost involved up front. Two business days later, I had my parcel in hand. I could not be happier with the service and the outcome. Thankyou, Carolynne, you were a pleasure to interact with.
World class incompetence. Day 1: Left a package with them to send to an international client via UPS 3 day delivery. Day 16: Our client advises the package has not been received. Day 17 AM: Contact Pack n Send to be told their systems are down so they cannot track package but they will call back that afternoon. Day 17 PM: No return call. Call again in the afternoon but told systems are still down. Day 19 AM: Contact Pack n Send again to request status. Told they will check and get back. Day 19 PM: No return call. Call again in the afternoon. Told that the package has been overlooked at for the last 19 days has been sitting in their Spring Hill Office. I stress to them this needs to be sent ASAP as it is now 2 weeks overdue. They advise it will be sent out that day and will provide a tracking number. Day 20: No tracking number provided. Call Pack n Send. They advise the package has still not been sent but will be sent today. They provide a tracking number but advise it will not become active until shipped Day 21: Tracking number becomes active, which suggests it was only shipped on this day. 21 days after consignment. Our client relationship was damaged by this. Pack n Sabotage would be a more appropriate name.
We utilize all our courier needs via Pack & Send Spring Hill for our company needs. They are very efficient and are at the office to collect our parcels within a few hours or will contact with a time of collection. Urgent collections are always accounted for also. The staff provide great customer service and the courier driver always has a smile on his face. We have only been using Pack & Send for a short time but can see their business being utilized well into the future. Thanks Spring Hill team.
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