Hobart, Australia
Level 1/63 Elizabeth St
N/A
+61 362311512
Toilets
I came in for an 80 minute deluxe facial and paid 310 in their package. The next morning I woke up with a chemical burn to my face from their products, I addressed this with management and they recommended I apply petroleum jelly to the burn based from their google search but admitted they were not a beauty therapist so they are unable to advise. After a week of speaking to them in regards to the burn, they offered a 40 voucher as compensation. Incredibly disappointed with this experience and won't be returning. Response to Owner - To be clear, I messaged you at 1pm on Wednesday within your business hours, and didn’t receive a response until 2am Thursday morning which I found to be unprofessional but that is a seperate issue. I followed up treatment advice several days later on Monday after still not having been advised anything with the exception of your Google based recommendation of Petroleum Jelly as per your direct message. Understandably, I was not interested in coming in for any further facial treatments after the only one I came in for resulted in a chemical burn. I had lost complete confidence and trust after my visit resulted in injury and following this, your recommendation based from a Google search with no knowledge or research to the issue. As you’ve stated, I paid 310 for the package and you offered a 40 voucher which I felt was unfair since as you’ve stated the facial portion was worth 125. I did not request a full refund, just a refund of the facial portion of 125 which I collected yesterday. I agree that my previous massage visits with Jenny were great, but after this experience with the facial and trying to communicate with you Arielle and only receiving responses at 2/3am in the morning was really unprofessional and unfortunately I am no longer happy to recommend Orenda Float Spa.
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Sharon gave a great massage. She was very respectful of my request to be careful of an old injury site, and had a really good sense of pressure level. The premises were clean and quiet. Would recommend.
Would give 6 stars if possible. Awesome float and massage, great atmosphere and attention by team onsite, felt cared about and not just another customer. Recommend to anyone
Mary was fantastic at both the facial and massage, so knowledgeable and lovely about everything. It was the highlight of my hobart visit and I can't wait to come back and be there again.
Ria was a champion and I feel so much better after my remedial massage!
Had a great massage from Eric, loved every minute. Staff are always friendly and the facilitie is always very clean and inviting. I will definitely be coming back.
I always receive outstanding service at Orenda. The staff are friendly and caring, and listen to your needs.
Highly recommend. Staff friendly and professional and facilities clean and comfortable. Massage provided by Eric was just the right pressure.
Deli
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