Seven Hills, Australia
Shop 35 Seven Hills Centro, 224 Prospect Hwy
N/A
+61288899860
I'm not very technically savvy but I recently got scammed and had to buy a new phone. I Went to Seven Hills store and was greeted and served by Nikki she was very helpful and empathised with my limitations. I intend on transferring all my family business to Optus due to her service. Gary Brown
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Very smooth time, and the friendly staff were helpful. Was a bit busy but the staff handled it very professionally.
Thanks to Nikki and Deanna who stayed back to help me upgrade my phone ! Super helpful and friendly.
What was supposed to be a simple upgrade from physical sim to an esim has proven difficult. after speaking with optus support via the myoptus app for over 2 hours to activate an esim I was advised to go to my local optus store to resolve the issue. when I went into the store at seven hills I was given a qr code to take home and try as they are not trained for esim instore. after returning home with no luck again I contacted optus support via the myoptus app again to advise the situation. After speaking with Kenneth he advised he does not have the tools to assist me and to go back in store. I have been left extremely frustrated and still without an active service as optus seems to have no idea what to do which is really unfortunate as I have had nothing but good things to say about them until now. extremely disappointed would not advise anyone to use esim and stick with your physical sim. their departments lack communication and the service is not what it used to be. However after seeing the girls at seven hills after the ongoing battle with optus support via the chat function and over the phone they were both understanding and pleasant highly recommend to see these girls if your having issues rather than battling with support techs over the phone!! thanks again girls and best wishes for the little one Nikki
very good service... excellent! and im happy with nikki she is the best.. well recommended. :)
I wasn't overly pleased to arrive at the Seven Hills store at 5:45pm today to find the store closed, with staff members visibly inside cleaning, when the store hours stated open till 6:00pm. Didn't bother knocking as clearly they weren't interested in serving customers.
The 2 girls that were at this shop, Anne and Nikki were very helpful and knowledgeable in addressing the problems with my home internet.They recharged a dongle that I had as I could not do this at home as the street I'm on has major NBN connection dropouts after it rains heavily. Now that the dongle has been recharged I can now message Optus to continue to rectify the problem.
Great support from the team today in arranging 5g home broadband service for my family with mother who is visually impaired. Served by Anne. Nikki and Harry also top notch. Wish more stores like this around the Blacktown, Hills Shire and Parramatta Councils areas
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