Surry Hills, Australia
Level 5/241 Commonwealth St
N/A
+61 1800377000
Doddle has experienced a smooth, efficient & engaged service from OneContact from all levels across the business. We have an evolving process for our escalation and ticket handling and at every point through our journey OneContact have been equip to handle the change, at the ready to assist and supportive in our pursuits to better our customer experience by ensuring regular check-ins, communicating very effectively within their own team and ensuring all the right people are across the changes. OneContact are a valued part of our Doddle team
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Amazing place to work. The pay is great and the people are even better. The team are extremely friendly and supportive, providing thorough guidance and on-the-job training whenever needed. The roster is also very flexible, can work whenever you want. Nice and relaxed office environment. Perfect for uni students who have free time on their hands. Unfortunately, I could no longer work here as I just couldn't meet the minimum hours along with uni.
Helpful, fair performance review, and at least no one stood down in this pandemic
Terrible place to work. I worked for 5 months setting up and training staff for their first inbound call centre client (Groupon). They micromanage everything, including when you go to the bathroom. Most of their clients are charities doing outbound sales calls for organisations such as NSW RFS and Australian Red Cross, however they apparently take a large commision for their services. Immediate management was taken from the outbound sales teams, and had no experience doing inbound, and we're therefore incompetent. The Managing Director, Ben, inherited his role, and has no idea what he is doing but loves stalking around the centre floor looking over everyone's shoulders. Do yourself a favour and stay away. The pay isn't even good.
Sick of the harassing calls. After contacting the charity they were playing recorded messages on behalf of and asking to have my number removed. They continued to call. I’ve contacted them direct. Every time they call. Had to block the number in the iPhone, register my number on the do not call register. If your a business don’t use them their harassing call tequniques will cost you business. I’ll never again donate to certain charities thanks to them. Counting down the days and hoping they keep calling so I can lodge a complaint with amca
Terrible! Tony was extremely incompetent. Not trying to identify me, giving me the option to either hang up or identify me he couldn't hear me. What kind of institute let's customers wait for 20 min on the phone tries to identify for 1 min and give the option to either hnag up or speak louder and I already tried my best. Not to scream in the bus. So being really frustrated he then ends the call because he feels not respected. Really really sad custienr service. The only area of com bank where I ever received such service was the call center
I had an interview here today on the website it states there is a sales role and a customer service role available when asking the interviewer to clarify if they is actually a customer service role as stated on the website he was sarcastic and didn't seriously answer the question. He also made everyone feel unable to ask questions as he was belittling, it was like it was all a big joke.
If u stay here long enough, You’ll see the ins & the outs the this place & let me tell you it’s real UGLY. Most of the 5 stars you’ll see on these reviews are either fake or from young uni students who probably only did a short stint here. Management are controlling,v/condescending and deceitful. You better make sales or your shown the door pretty quick. Im not even joking, they blatantly skim your pay & commissions- I’ve seen people question it! not long after they were shown the door.The little Chinese HR Lady is a REAL piece of work- on a complete Power Trip 24/7. Don’t make the same mistake I did - RUN for the EXIT
Deli
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