Brisbane City, Australia
1/188 Edward St
N/A
+61 731536666
In-store shopping
Wheelchair-accessible entrance
I purchased my first Omega watch a couple of months ago. Since then, I went back to Omega a few times (to add a link to the bracelet of my watch; to get it removed after I changed my mind; to pick up an extra strap, etc). The customer service was outstanding and Lucas (as well as the rest of the Omega team) was friendly, welcoming and always extremely helpful. This is the first luxury watch I purchase and I wasn't sure what to expect, but thanks to Lucas and the Omega staff, my first experience as a buyer was amazing.
like
People service is good, however the quality and repair service of the product is not so good. My new seamaster, not even 6 months old is now back for its second repair for the date dial not advancing just over a week from the previous repair to fix the same issue. Unfortunately I am starting to regret buying this watch from omega. At least my Tag is still ticking along just find after almost 10 years of faithful service.
Visited the OMEGA Boutique during the busy Christmas period. Had the pleasure of dealing with Lucas on-site. Lucas’s customer service and attention to detail is beyond perfect. Would highly recommend any potential new or pre existing OMEGA customers to visit this boutique. Lucas was able to answer any questions I had regarding particular OMEGA models, he took my details and gave me a follow up call as promised. I have been to a few OMEGA shop fronts and Boutiques locally and overseas in the past, and by far Brisbane offers fantastic OMEGA brand knowledge but more importantly a great customer experience compared to the rest.
Lucas's demeanour, professionalism and timeless dedication to telling the story of OMEGA is second to none. His eye for detail, penchant for rapport and overall refined attitude to expensive timepieces brings the Australian common man's touch these European luxuries. I cannot commend or recommend any other such person to guide you through the process of purchasing an OMEGA. I've been to various Omega outlets both internationally and domestic and I stand firm by my review.
I went there last week to see a couple of watches in the flesh. Lucas welcomed me and immediately and showed great knowledge, amazing customer service and genuine interest for the brand and the products. They had the most of the best pieces in stock and Lucas never hesitated to take them out and guide me through pros and cons to try and match my requirements, even introducing alternatives to the models I first set my eyes on.
Whilst I didn't make a purchase, the team answered my service enquiry on an older model seamaster very honestly with regards to cost and what would be involved.
Very friendly and helpful.
Great experience here at the Omega boutique Brisbane, friendly staff and willing to help. Ordered spare parts and was expecting to take quite a while but to my surprise they came extra early. Jesse the watchmaker fitted the parts with great precision, could not be happier! Thanks Omega Brisbane!
Deli
The best companies in the category 'Deli'