Narre Warren, Australia
352 Princes Hwy
N/A
+61397044500
A greater priority needs to be placed on teaching the print team on how to communicate effectively to a customer. I had to prod 3 or 4 times to know why they would not download a print file (pdf) from Google Drive. I understand that it could be a security issue and had absolutely no problem to find other means to getting the file to the staff member. But having to asking 4 times only to get a response like "Oh, I cannot" and then a lazy babble on security or policy while having such a miserable and nonchalant attitude is just unacceptable. Once again, I understand downloading from Google Drive can pose a security threat but just tell the customer straight up as to why something cannot be done and what the alternatives could be with out having an F-off vibe.
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Friendly customer service. Easy access form car park. Ample parking. A great range of office, home and school stationery, furniture and technology.
The staff were very friendly & efficient in the midst of a very busy day. Great service! Disappointing to see that every second staff person had their mask either under their nose or on top of their top lip. This is UNSAFE practice & unfair to the rest of the staff wearing their mask properly
Although I had no issues with any of the staff members, there seems to be very little attention paid to detail in the printing team. I submitted a job which was two posters, picked them up the next day and as I was about to frame them I discovered the same one had been printed twice. Came back the next day and they were happy to print the other one, except this time they did it on the wrong material! Had to go back for a third time and they eventually managed to get it right. The staff member was apologetic but it was frustrating having to make 4 unnecessary trips there, and this was all compounded by the fact that they don't pick up their phones! I must of spent about an hour unsuccessfully trying to get through to them over the course of 3 days which is absolutely terrible. All in all a very ordinary experience and I won't be using Officeworks for printing after that rigmarole, it's probably worth my time to pay a bit extra for a professional and for them to do it right the first time.
Great service with smile(behind the mask) at the printing station.
Very good and understanding employees when dealing with Print requests. Have been ordering online and received my items very quickly. Usually is good to phone up if you have any concerns.
picked up my cheeky 4tb harddrive here very good
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