Cowes, Australia
52-54 Thompson Ave
N/A
+61 359525100
Debbie Perry has been our Property Manager for over 10 years. During this time we have found Debbie to be one of the best in the industry as we have dealt with quite a few property managers during our property investment journey. She is professional and efficient. We were always confident that she would take good care of our property. This really gave us a peace of mind being an out of town landlord.. We would highly recommend her service to any landlords in Cowes.
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Simone was extremely helpful sorting out our booking for a holiday rental in Cape Woolamai for Easter. She got back to us promptly and was great to deal with ... she’s a credit to the agency.
Have rented 2 holiday properties through Obrien Real Estate at Cowes. Both super properties that we'd recommend to anyone. My concern is about how hard it is to recover any deposit paid to Obriens. First time the deposit was paid by my mother-in-law and it took me several calls over several weeks to have the deposit repaid. Jan this year the same happened. The 500 dog deposit was only repaid after 3 calls over 10 days. I'm assuming that the cleaners visited the property within 1-2 days of us checking out, if not that same day. I called 2-3 days later to check when the deposit would be refunded and got a 'we'll look into it' response. 2 days more and the response was 'I'll send that to accounts to be actioned'. A further 5-6 days and that last request hadn't been actioned at all so it was pushed through then and the deposit refunded after 10 days. More assuming on my part - either their processes and communications are flawed or they're using customer deposits to support their cash-flow. No matter what, its unprofessional and frustrating.
We have used Judith Wright many times over many years and they are always excellent to deal with. This year after Covid restrictions eased we immediately booked a trip away to Philip Island. Simone was responsive, professional and very helpful. She really went the extra mile to ensure we could find somewhere to stay at short notice!
We have rented 389 settlement road property for 1 week family holiday. Hot water system dont work. TV is old missing remote control. no dishwasher. small double beds. Rusty bunk beds. We have rang and left numerous messages to R/E and not one call returned. Terrible R/E agency in the Philip island. do not recommend them at all. in addition to response they are lying about the boost button. showers runs out after 5 people. We have figured out the boost button. they have not returned our calls either way.
I had some difficulty booking a holiday rental to allow my family to be together for the Christmas new year period. I contacted O'Brien Real Estate Judith Wright,Cowes and within two days O'Brien's Property Manager Simone had found a suitable rental,obtained approval from the owners and secured the booking for me. I impressed by her courtesy,professionalism and good humour. Should the need arise I would have no hesitation in seeking her assistance once more in the future.
Karolina has been fantastic to work with, super helpful and lots of energy. Our property was listed and rented within 2 weeks and all that in the middle of a pandemic. That's a great effort. She is very professional and driven and I'm looking forward to be working with the broader team at O'Brien in maintaining and managing our property and looking after our tenant.
Recently we received great news that our rental application was successful!! Edwina Intal was very professional, nice & efficient in guiding me along the way, and as it is quite competive at the moment to find a good rental, they also helped with our new landlord. The bonus is they helped us find a new home, before our move out date, which makes the whole process less stressful. The team at O'Briens, with Morgan Morris and Kristina Walters have looked after us for the past 4 years, they are professional, responsive to replying and friendly at the same time. Olivia Warren is our new property manager and she is really lovely, patient and professional as she showed us through and we finalised the new rental agreement. We are very excited with the quality and how beautiful and clean our new home is.
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