Newcastle, Australia
478 Hunter St
N/A
+61249261576
Emma was the most incredible, helpful team member. She moved mountains to aid me in my search for the perfect dress and I felt like a long time friend by the time I left. She is an incredible asset to the team and I can't wait to wear my dream gown! The store had so many gowns in all sorts of colours and styles. I can't recommend this place enough!!!
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The girls made my bridesmaid dress shopping a breeze - I can't believe I didn't know about this place sooner, it's jam packed with dresses for virtually any occasion from cocktail party to black tie & formal. Amazing!
Absolutely the best experience I’ve had! The staff was so friendly and patient, my formal dress was breathtaking and made my night so special! Highly recommend this store to all my friend! ️
I can't recommend this store highly enough. Kellie was wonderful with my daughter and found her the perfect dress. Nothing was too much trouble. Their range is endless with styles, colours and sizes. We walked out of the store commenting what an amazing experience it was. Save yourself the running around and head straight to Nova Chic.
The ladies here are always wonderful friendly and willing to help If you have an appointment or not. I have personally gotten dresses here and have also gotten my bridesmaids here as well.
It's no doubt this store has beautiful gowns. However the customer service from the owner none the less was appalling. I had tried a dress on that didnt have my size, was advised a new shipment of that dress would arrive in 10 days so I would wait. The following weekend I returned to try it on in a different colour. The only one left in my size was starting to come undone from the side split. Not wanting to purchase a faulty dress I requested to place an order for the dress from the new shipment. The young girl serving me was a delight and very helpful, however the owner was disrespectful. Deflected the conversation to the young girl serving and spoke over me as if I wasnt standing right in front of her, in a disgusting tone. Rolled her eyes, told me incorrect information that they were not getting a shipment and she wouldnt do a discount as she would get it repaired and sell it as new. Which should not be done anyway. Despite the owners rudeness, I put a desposit on the dress and returned returned to the store post shipment arrival date to pick it up. Only to see I was lied to and there was a full rack of this dress with every colour and size available. I have purchased from this store multiple times however this appaling show of customer service and how I was spoken to has been enough to turn me away for good.
Very helpful young lady. Beautiful formal evening attire reasonably priced that look more expensive. Older staff presence made us feel uneasy.
Loved the dress
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