North Sydney, Australia
Reckon is an ASX listed and Australian owned company with over 30 years’ experience delivering market leading solutions to small to medium sized businesses and accountants & bookkeepers.
level 2/100 Pacific Hwy
N/A
+61 1800732566
Wheelchair-accessible entrance
Seriously guys? an increase of 40% in 2020 on some of your most common features? I have a small business and from January I will have to have to pay 40% more for the Core, DataBank, and Payroll Lite features? What could stop your clients from thinking that you are not going to increase your rates by 40% every year from now on? You are letting us know by email with less than 20 working days before the changes take effect. It is far too short notice for a change of this magnitude. I am starting by stop using the Invoices Lite module, and I am starting to look for a new Single Touch Payroll and accounting software provider.
like
Absolutely terrible experience. I only used there software for the bank reconciliation feature. This feature never worked and after multiple attempts to contact customer service i was meet with silence and automated responses. Dont waste your money and just use quickbooks.
Very good to work with and the support team is quite helpful.
I was using an older desktop of Quickbooks version quite happily for many years for a business that is in the wind-down phase (I also used QB when we were running hot for 20 years). Suddenly I can't use the software I bought outright any longer because Reckon just cut off the activation process. Sure, you can buy a new version of the online tool for 550 but I've already paid for my software under the original licence and we're in the wind-down of the business so 500 every year is a ridiculous amount to pay. Reckon were always a pain to deal with, customer support was a joke for as long back as I can remember but cutting a user off altogether without warning is appalling conduct, highly deceptive and immoral in my view. If I can't find a way of starting up my Quickbooks then I'll buy another product from another company - even if it costs more.
Have recently upgraded to Reckon Accounts Hosting and cannot rate more highly the customer representative who guided me through the whole process. Stayed on the phone for over an hour until the process was complete. When all successfully up and running he was only too willing to answer any further questions I may have had. Made the process very easy.
I have been providing bookkeeping services for a company for many years & using one of their Accounts Premier licences not only to do their work but also with their consent for my own small business without payroll. The company has been sold & hence I no longer have access to share their licences. When I contacted Reckon customer support & explained my situation and how I still required Reckon without payroll, they were very helpful with a solution. I have now purchased a perpetual licence.
As a treasurer of a small bowling club I am not very experienced in the new STP system nor computers. Upon asking for help from Reckon the consultant spent something like 1 hour working me through the process which is now running. He was patient with me and very professional. Can recommend the service. Many thanks to Reckon and to the consultant.
I used to rave about how good Quicken was. Then I used Quickbooks. It was basic, had quite a few flaws, but did the job so long as I didn't have to call customer support. Now they've launched the big one . If you bought a fully paid for version like I did you used to have the niggling issue of having to call customer service ever few years to re-licence your product. But now they've gone one further. They've turned off the licencing server so that your product will no longer work. BUT, they can offer you a reduced subscription version for the first year. How good is that !!! In my view that's unfair & inappropriate terms & conditions (to which we as users apparently agreed to). In my opinion, Don't deal with this company, and write to the ACCC. Reckon should either re-instate their licencing server, or better still, do away with the whole licence thing altogether and let purchasers use the product they paid for.
Deli
The best companies in the category 'Deli'