Box Hill, Australia
1 Main St
N/A
03 9890 8722
Very bad products, even worse customer service. I bought a down feather blanket a couple months ago. When I came home, the blanket had a funky smell. The packaging described how if a light smell is emitted from the blanket, remove the smell by airing it out for up to two days. I aired it out on our living room carpet for two days. Nobody or nothing touched the blanket. Unfortunately the smell not only didn't go away but got worse. I brought it back to the store to see if they could do anything about a defective product they should not have been selling in the first place. The employee took zero responsibility and even told me the defective product was my fault, indirectly calling me "cheap" because I chose to purchase an item that was on sale. After going back and forth, the employee continued to take no responsibility and showed little professionalism in customer service. After taking the blanket home, we took it to a coin laundry mat and spend almost 20 to wash and dry the blanket with multiple drying sheets. The smell still didn't go away. My wife and I tried to be the bigger person and decided to give the product back to the store in case they wanted to refer future customers on how a blanket still smells even after a thorough wash and dry. When my wife went to return the blanket, the employee and the manager were there. Unfortunately, not to our surprise, the manager again didn't take any responsibility and even had the audacity to ask us if the blanket smelled because we cooked near/on it. Absolute rudeness and zero hospitality. After a few more accusations and resistance, they finally took the blanket back to "throw it out" for us but that was it. Not a single dollar for a refund or store credit. However, if we did get a store credit, I don't think we would've gotten anything from that store. If you can't trust the employees, how can you trust the products? I would not recommend this store to anyone who wants bedding that is of at least a reasonable quality.
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我婆婆还挺喜欢他家的硬床垫的
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