Newtown, Australia
327 King St
N/A
+61 295575254
Toilets
I called ahead to see if I can do a walk in to get a doctor's certificate for work. I was told yes, come in now for a walk in, I arrived 15 minutes later at 12:45 and was then told to come back after 2 so I gave my name for the booking. I returned 2:05 to be told there isn't any appointment for me and now I'm waiting more... Edit: it was a bit after 3 when I finally saw the doctor. The actual appointment was brief but straight to the point which I appreciate. From what I can conclude it was just the one lady working the front desk that majorly inconvenienced my day, which is the last thing anyone sick would want to endure.
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Dr Michael Lees is great! (5 stars for him, 2 stars for reception and the office) When I walked in though there was about a 7 minute wait in line even though there was just one person in front at the two seperate receptionists... maybe they need more receptionists on or drs to have all the info ready for the receptionists to process or something. Then when I left a different lady served me and was very unfriendly.. a sad way to end it really after seeing a great doctor. She kind of just grunted at me and didn’t even say hi and then stared at me waiting for me to swipe my card... maybe say “that’s X amount thanks”. I get a better level of service when paying at McDonald’s. For the doctor I’d give him 5 stars but due to the bad service at reception arriving and departing I’ve reduced my overall rating. The building is also filled with a million signs, posters and art on the walls. Also the most obvious ones says NO DRUGS ON PREMISES or something and CCTV in operation... never seen that one in a doctors office before... isn’t a nice welcoming. If it has to be there at least make all the stuff look formatted to some level of similarity so it looks professional.
Definitely only go here if you're absolutely desperate. They make you wear a mask.... even though 1/2 the staff don't or even the doctor. They do not run on time. At all. Plan for min 30 mins waiting time. Waiting room is also very unprofessional and cluttered with so many artworks and just junk. Will go elsewhere in the future.
I’ve been to Newtown Medical Practice a number of times as well as had appointments via Telehealth over the past year. I’ve seen two different doctors and both have rushed through my appointments and tried to get me out of the room whilst I’m still asking questions. The state of their referrals to specialist is horrible, not even accurately noting my issues or symptoms. I never felt like I was being heard and it was horrible. I would suggest trying elsewhere
Had occasionally seen doctors here in the past and didn't feel incredibly well looked after, more as if they assumed I was just there to grab my doctor's certificate and be on my merry way. But I've been seeing Dr. Lees here for almost a year now and he's not only incredibly competent, but very caring and sensitive to all manner of physical and mental issues. He's definitely a doctor that keeps me coming back to this practice.
I am in the waiting room, right now, close to half an hour after my appointment time. I was a little thrown by the signs in the waiting room reading “your appointment time is an estimation only”, but now that I’ve been made to wait half an hour I realise this practice - anticipates running late. What an unreasonable expectation! To arrive then told to and to receive treatment in a timely manner.
Dr Caroline Guirgis is the best doctor I’ve ever been to. You can tell she really cares about her patients and their health. Makes you feel really comfortable and explains everything super well. Thank you Caroline!
Don't go here. For starters medicare doesn't cover and trust me, they want to charge for even breathing. I went in as an emergency and saw Dr. Guirgis. She asked for some tests and for starters, never got a notification that my results where in. When I stopped by they said they weren't urgent but that I needed to book an appointment and yes pay again so I could get my results. She gave me antibiotics without even looking at my test results to see if that was what I really needed. Since I don't have medicare, I need a Drs report to be able to claim with my health insurance. And guess what? The only way I can get that report is to pay AGAIN 75. This is ridiculous
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