Search Icon

Brisbane City Jaguar

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Newstead, Australia

retailers.jaguar.com.au
Jaguar dealerCar dealerRace car dealerUsed car dealer· Jaguar dealer· Car dealer· Race car dealer· Used car dealer

Brisbane City Jaguar Reviews | Rating 3.6 out of 5 stars (8 reviews)

Brisbane City Jaguar is located in Newstead, Australia on 41 Breakfast Creek Rd. Brisbane City Jaguar is rated 3.6 out of 5 in the category jaguar dealercar dealerrace car dealerused car dealer in Australia.

Address

41 Breakfast Creek Rd

Phone

+61 732503000

Service options

DeliveryIn-store shopping

Open hours

...
Write review Claim Profile
S

Shawn Rush

Thank you Thomas Piekut for providing exceptional service. Your calm, patient manner was a great help to me when my frustration was at an all-time high. Your knowledge of the Car and the remarkable problem-solving abilities are rare indeed. Highly recommend

T

Theticus _

Can be busy on weekends. Good customer service.

M

Mark Townend

So 2 weeks ago I called Brisbane Jaguar for a quote to perform a service for 15,000 km, after 2 weeks still no call back. Today I get the web chat and thought I would ask the person on the other end, its now the end of the day and still no call back or no email. When i called Brisbane Jag and also asked for a quote from Springwood Jaguar 2 weeks ago I asked Springwood jag via web chat 2 also, and have not received a response either. CONCLUSION - All Jaguar dealers must be trained in the same school of NO customer service. Now I am stuck to get my Jaguar serviced when i have reached out 3 times and zero response. maybe I should have bought a Merc!

C

chris nock

Over the last 2 to 3 weeks I have tried to simply get a quote for a service . Having not used Brisbane City Jaguar before I simply wanted to get an idea of what services was provided and at what cost. I have phoned, I have used the online chat facility. I have received assurance after assurance that someone will get back to me with some details - To date I have not received the simple courtesy of call and as a result have now had the car serviced elsewhere . Looking at the reviews online my experience does not appear to be an isolated one. It is surprising and disappointing that customer service in your service division appears to be a low priority especially given Brisbane City Jaguar represents a premier brand in direct competition with the likes of Audi , BMW and Mercedes.

W

William Porter

Went in to consider purchasing an E-Pace. Staff were more interested in their computer screens or talking to each other than serving customers. Was inside shop for 15 minutes. Thought that was long enough to try and get service, so I walked out.

W

Warwick C

Almost impossible to contact by phone. When you do get through, cannot talk but want to call you back, which is impractical as I am at work. I now resort to driving there to make service appointments, which is really ridiculous. On last three services, something has gone wrong, including under engine protector falling off while I was on a highway. I own three Jaguars, love the cars, but not Austral Motors.

A

Andrew Morris

This is a company that will say anything to appease you at the time. I have purchased two vehicles (F-Pace Jag and a Range Rover Sport) It has taken 9 months to get a replacement key for the F-Pace and Brisbane City wanting to charge an extra 700 over the quoted price from JLR H.Office. As my numerous attempt of communication failed to be returned i had to start working though JLR Head Office, they also struggled to get there communication returned by JLR Brisbane. The Range Rover has had a problem since new with the voice command system, i was advised by the service representative that this was the very first time they had heard of the problem, but when Googling the issue there where over 20 pages of the same or similar problem relating to the Microphone. After speaking to independent repairs they where well aware of the issue. I had been requesting for a service representative to test drive the car to see the problem since last Nov, with no success or returned calls. Even calls to the Dealer Principle went unanswered and that was after he he had represented his company at QCAT and agreed to meet there responsibilities, this was very quickly forgotten after we met an agreement. I found the only way for a resolution was to sell both vehicles (which was a shame as i believe the cars are good and a very expensive alternative). My final comment is ...at least there is Mercedes Benz as they do understand how to truly treat a customer and i could be happier and good luck to who ever ends up with my RR, i hope they don't need a phone.

G

Glyn Hurst

We recently purchased a used F Pace from Matt Roe, and had a fantastic experience. Nothing was too much trouble, and had every confidence in the whole buying process. We have had the car for 3 months, and are loving it, with no issues. Cannot recommend Matt and the team highly enough.

Top 10 companies in Jaguar dealerCar dealerRace car dealerUsed car dealer category in Australia

Close