Yatala, Australia
17 Octal St
N/A
+61 61133037
Delivery
I would not recommend this company. Terrible customer service. Billing often incorrect. Had a recent bottle of water which was off at same time I was leaving the company and they didn't provide a refund. I recommend take your business elsewhere.
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Absolutely terrible customer service. Would not recommend. I moved and changed my address to the new address weeks before our move. The water was not delivered to the new address. I then emailed to change it, which they said was changed and updated.then once again my water was not delivered but I was still charged. Thne live chat woman made out like it was the one in the wrong! They then sent some invoices on my account, that were not even due yet to debt collectors! Their website account access is faulty, which they acknowledged but will not fix or take responsibility for. What a massive F*ck around. Never encountered a more incompetent company to deal with.
I am not a customer of this company. The tenants of the house I am renting were. This company unlocked my gate and let themselves into my property, left products and a invoice. (I understand they had permission by the tenants to do this, so understandable) I called the company informing them of the changes and that the access to my locked property was inappropriate. I asked for collection to be on Thursday while I was home, so they did not access my property without me there again. I have just come home (Wednesday) and the products are gone and my property still locked. This is wrong and I will make sure I actively tell people not to use you.
Very helpful. We needed a replacement part & customer rep organised asap.
Absolutely incompetent and their customer service is awful. Delivery 1: Didn’t deliver our hot/cold cooler and rack. Gave us an ambient/cold cooler and an extra bottle instead. Delivery 2: Didn’t happen. I happened to be home from work and empty bottles were on the verandah. I heard the delivery driver drive up and by the time I got to the door, he was driving away. Didn’t even bother to come to the door. I contacted Neverfail and they told me I should’ve run out and waved the driver down. Or maybe the driver thought no one was home (even though my car was in the driveway). I explained I would usually be at work and that our bottles were waiting at our door to be picked up. My partner later contacted them again to see when we’d get our delivery. They were unapologetic, dismissive and rude both times. Didn’t get our water for two weeks so we ran out of water (we live rurally; tap water is unsafe and bottled water is expensive/far away). Delivery 3: Empty bottles were still waiting on the verandah. New bottles and hot/cold dispenser were delivered and left at the bottom of the stairs. Empty bottles not picked up. Still no rack. And best of all - the hot water doesn’t work! We are done with chasing and waiting and getting the wrong things. Will be cancelling ASAP. Such a shame as it so convenient. Neverfail need to listen to their customers and learn how to run a company.
Really hard for them to get invoices right. Even after multiple phone calls they are still incapable of canceling orders their system generates automatically, sticking to what you bought online or sticking to what has been discussed on the phone. Water is good but administrative overhead on my side is a nightmare.
Taking precious water from Tamborine mountain residents. Grubs, shame!
Our local rep Mark was fantastic! If we ever ran low on bottles between our regular drops he would always assist. Overall service and pricing was great.
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