Sydney, Australia
532/5-19 Lime St
N/A
+61 1300028502
Wheelchair-accessible entrance
Very poor responses concerning refund for a cruise we canceled with them 14th July 2020. They advised us 27th August 2020 they were calculating the amount! Since then they keep promising a resolution within 90 days. However, now 14 April 2021 two lots of 90 days promises have past and now you cannot even speak with them as they que you in a phone line and then they hang up.
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They don't answer their phones, they don't answer their emails and they don't answer their Facebook messages. Would I recommend them in any way... NO!!
MSC SPLENDIDA departed Dubai on 12th April 2020 for 18 day/17 night cruise All except 1 port missed 12 consecutive days at sea Lack of information whilst onboard. Lies in regards to sickness on ship Lies in regards to repatriation from ship. Dumped in Marseille no food water supplied. Last minute charter flight to London. They clearly have failed their futy of care in regards to Maritime law and International law.
AVOID AT ALL COSTS. A reprehensible company. When one of our passengers was diagnosed with cancer three weeks before our booked cruise they refused to offer any sort of credit or refund, just wanting us to spend more money booking a different cruise which we couldn’t. Shame!
Horrible company to deal with that lie and change their terms and conditions so as to rip Australian customers off. Would not travel with them on the principal of how they treat customers.
Chaotic embarkation/disembarkation. Guest services could not give answers. Worst food I've ever had on my 5 cruise lines. Slabs of thin, tasteless, tough meat with no sauce or minimal sauce. Boiled vegetables, no gravy. Only five good meals in the whole 24 day cruise Durban/Venice on 'Musica'. Breakfast had the best options in the Buffet. Ship and Cabin kept very clean - housekeeping staff attentive. Boring dance classes after 7pm in the Tucana Lounge. Every message over the loud speakers in six languages even in the Theatre, on and on and on - and loud. Italian because it's an Italian ship and English for everyone else- we've all got a smattering!
MSC Armonia - Jamaica, Cuba, Cozumel, Cayman Islands. We absolutely loved this cruise. The itinerary was perfect, just the right amount of time in each port. The cabins were spacious and the housekeeping staff were excellent. The restaurants meals were mostly good (not five star) but considering the price for 8 nights (AUD800 plus a sneaky 25 daily charge) it was fantastic. All the shore tours were exceptionally well organised at all times.
Worst cruise we've ever done bad food and service. Still waiting for an email or a call about the refund we are due for shortened cruise.
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