Macquarie University, Australia
2 Technology Pl
N/A
+61 298123709
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
If you want the Best in Medical care then MQ Health & Respiratory Clinic at Macquarie University Hospital complex is your FIRST & ONLY CHOICE....
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Found all staff to be very professional and caring. Was looked after well and I saw wonderful lung specialist.
Worst clinic and no ethic, they just want to make money rather than genuinely caring the patients and being empathetic, when I was treated in public hospital and got expenses covered by Medicare, the doctor asked me to see him after I discharged and the front desk secretary didn’t tell me that I would be charged 190 out of pocket. I called fair trading and they told me the clinic has duty of disclosure but they didn’t comply with the code of conduct. Don’t go and don’t trust them otherwise you will end up like me.
Have had nothing but friendly and professional care from all staff. Professor Williamson is FABULOUS!!!!! Kind, caring, informative and best of all, he listened carefully.
Front desk staff were friendly and efficient. Had no issues booking an appointment over the phone. Location is convenient and wheelchair accessible.
Similar experience as to Alex .... rang 3 weeks ago, call went straight to voice message and I'm still waiting for a call back. In the meantime I called a facility in Glebe, answered immediately and had a great response to my questions. Emailed my referral, they called back the same day and I booked a sleep study within 1 week. As mentioned still waiting for a call back from Macquarie Sleep Clinic. Great way to run a business, not!
I’m not judging the expertise here but the poor management. I called for an enquiry but no one answered the phone. It is fine because I can still leave a voice mail and wait for call-back. But no one called back that day. So I have to make another call before it’s closing. Finally a lady picked up the phone. I told her it was so difficult to call the mqrs cause no one was there. She was very calm and suggested me to leave a message and asked me if I did that. OMG OF COURSE! obviously no one cares about the voice mail !!!!! That’s ridiculous!!!!! How can they choose not to listen to the voice mail but recommend their clients/patients to do that??!! And the lady answered phone sounds arrogant and aggressive. I’m worried because my husband has an appointment with the professor there and we need to see him for the pending results. BUT we need to check if the results are ready before we go which means we need to call them AGAIN.
I’m also totally disgusted like the other reviews. I have tried so hard to see a Dr but they won’t answer their phone nor will they return messages. I emailed a referral also but no show. Someone should make a complaint to the medical centre management. I have never heard of anything like it in all my life.
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