Mornington, Australia
71 Watt Rd
N/A
+61397970505
I contacted HeatCool to repair a 27year old obsolete Vulcan Power House ducted heater. The enquiry was handled efficiently and pleasantly and a prompt inspection arranged. The serviceman arrived promptly and with emphasis on Covid 19 safety requirements and attention to cleanliness, effected a repair utilising equivalent industry parts. The entire operation from enquiry to payment was extremely efficient. This firm deserves to be highly recommended for their response.
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I have an older Cannon Canterbury gaslog Fire, that came with a house I moved into about 9 months ago. Well it gave up working smack in the middle of Stage Four COVID lockdown, in the middle of winter. My major source of heat just died on me. After a couple of weeks of being redirected and misdirected by other supposedly full service heating repair companies (while I shivered under an increasing mound of blankets), I was finally put onto HeatCool as the Cannon specialists. Well I just want to say thank you to HeatCool for seriously excellent service, communication, and follow up. Not to mention a great repair job. To Fiona in the office for doing her best to schedule appointments and track down and speed up parts delivery for me, and to Steve for being so skilled and effective in servicing and repairing the fireplace. The job involved a service, and gas seal check, then removal and replacement of the dead ignition. All done when promised and in a surprisingly short amount of time. Hey presto ... instant heat! Thank you. Just Thank You.
Contacted HeatCool on the day. Service arranged for afternoon and completed very effectively. Service was on a Central Heating system now 40 Y/O. Replacement parts not available for a unit of this age.Relative parts dismantled and cleaned and reinstalled effectively. Both service men - Jamie and assistant, who's name escapes me, were very efficient, and well prepared for any eventuality. Very pleasant young guys who left me very pleased with their work and approach. Would definitely recommend HeatCool based on my experience.
On route Melbourne to Adelaide stopped for coffee and food. Great coffee, food was well assembled and fresh, the staff were nice. Third time I have use this Macas. Been good every time. Well done.
Dyron the technician was very thorough, quick and professional. I felt confident he knew what he was doing. 3 aircons were looked at on the roof and in the house, felt the job was done very thoroughly Yvonne Dite
I am very pleased with the service and advice provided by Deen Pennycook for my gas heater. He is pleasant and polite also - a real asset for HeatCool.
Technician visited to give quote for add-on aircon options. Inspected the property and told us that it was an old house and therefore difficult to put any sort of system on. Advised to get a quote/inspection from a different company. Said he would give me a quote for a system later on in the day/evening. Never heard from him or his company again. Disappointed in attitude, poor follow-up and unprofessionalism.
Really professional operation. Kept me advised, on time and the consultant Stephen was super helpful. I would recommend and use again.
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