Moorooduc, Australia
1510 Stumpy Gully Rd
N/A
+61 457001363
Happy with our 2 year old French bulldog Willows care. Staff where friendly and kind to her. Picked up a healthy and happy dog after 10 days care.
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I'm very satisfied with the quality and standard of care was given to our Standard Poodle. I will use them again. Cost was 42.00 per day for a 5 day stay.
I called regarding availability over the Xmas period, the "gentleman" laughed at me and hung up - If that's how they treat people then I can't imagine how they would treat my dog!
I left my dog here for just over a week recently. I called to see if i could pick him up at 5.30pm (knowing they shut at 5pm) to give it a try as if i was to pick him up the next day before 11am they don't charge you anyway, so thought it might be easier as they live at the property to just let me collect him that afternoon. The lady i spoke to on the phone was rude and said "NO 5 O'CLOCK IS 5 O'CLOCK". It was worth a try to call and see however she was extremely rude in her response. When i collected my dog the next day he absolutely stunk which he never ever does, i had to put the windows down in my car from the smell. He also pulled me so hard to my car he didn't even care to stop for a cuddle. Wouldn't go here again. The older gentlemen we spoke to on the phone originally however was very lovely.
I also wanted to rate a zero for the service i luckily did not receive as they refused to take my dog at the last minute. I called up for a last minute booking and booked my 15 month rottweiler in for one night. Was advised all they needed was the dog and his vaccination certificate. When we arrived, christine ,who i had spoken to on the phone only 15 minutes earlier seemed to have no idea who we were? My dog was excited and greeted her with no problems and we started to do the paperwork when a man approached the small office. My pup is frightened of some men so became fearful aggressive. I explained he is frightened of some men. Was told i should have said that on the phone initially, then they refused to take him and i said i understand. I was totally ignored and they disappeared leaving me at the desk feeling upset and disgusted. We left drove to Baxter and my rottie is staying there for 2 nights with staff who are educated and no issues
Needed some long term assistance with no notice, and was again blown away by the help. The dogs were extremely well cared for and came home extremely happy an healthy. Would recommend the kennels anytime.
Kooronya came through for last minute accommodation for both my cat and dog. Was happy with the facilities and my dog came back a bit plumper but happy and clean. Cat facilities were also good. I like the way this organisation is available on weekends and public holidays to take your call. I have no reason to not recommend. Would definitely put my pets there again. The only reason I'm giving 4 instead of 5 stars is due to superior customer service I've received elsewhere (which I think comes down to more staff and bigger facility). I would also urge management to respond to negative reviews, as they are vastly different to my experience and need some explanation in my view.
Rude owner and badly maintained kennels! I would not leave my pets here again. The kennels (even the office) had an overwhelming smell of dog pee and throughout the process of filling in forms we found the owner to be condescending, intimidating and rude, making threatening jokes to myself and my mother on several occasions the morning we dropped our pets off. Even after he asked us to read the T&Cs form before signing he joked about us causing problems and not signing it just because my mother took a moment to read over the forms?!... After asking to see where our animals (cat/dogs) would be kept the owner made another threatening joke and would not allow me to see the Cat kennels. Every other place I have left my Cat has been more than happy to take me through the kennels, even letting me put my cat into the kennel myself. All very odd. The dogs came home smelling as bad as the whole place did and looking in poor condition and very unhappy. I don't want to think about why that would be. People place a massive amount of trust in a kennel to look after their pets and I don't feel this man really cared about the animals, he is a disgruntled kennel owner. This man should be shut down immediately. I ended up leaving my cat at a lovely Cattery called Cats'r'us in Officer. if you can make the drive it is totally worth it , absolutely spotless, happy cats and several lovely staff tending to the animals all day.
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