Mitcham, Australia
8/23 Cook Rd
N/A
+61 1300884763
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
A great, hard to find, product found and shipped to me by this terrific business. Customer service couldn't be any better. Thank you Matt for your incredible service and patience. Will buy all upcoming accessories directly from this store and I highly recommend!
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Unfortunately, I cannot rate this company at more than a 1 because of monumentally poor customer service. I am still trying to elicit a response about my pre-paid order, but despite leaving numerous messages, all I get is: "ticket created" (no idea what that means, probably nothing) then zip, squat. nada!
My whole experience with optics central was fantastic, from my initial dealings with Bill over the phone, to my many email queries with quick informative response from Bridie, to the final phone call with Matt, everyone was great to deal with and I couldn't be happier. Will be recommending everyone to your store. Thanks guys for your outstanding service. You all deserve a pay rise. Cheers Craig.
Big thanks to the optics central team. I’ve bought a Celestron telescope from these guys awhile ago. absolute professional service and decently priced. Special thanks to Melissa, helped all my enquires with patience, very professional scope specialist.
I ordered a Telescope online that i am very happy with, i then went for a drive to the shop to purchase some eyepieces. Customer service was excellent Bill i believe helped me on the day who was excellent to talk to and helped me with all my need thankyou Optics Central i will be returning when i need anything else.
It was a pleasure dealing with optics Central, good advice and great service, good stocks on hand as well.
Unfortunately, I cannot rate this company at all I decided to buy a telescope so I went in to have a chat after spending at least 30 minutes discussing with the sales person I decided to go away and have a think about it. Not even 24 hours later when I called up to place an order I was informed that the price had increased, at no time did they mention that there will be a price increase I found this to be so unprofessional and refused to go in and buy the Telescope. In the end I ended up finding the same product at a lesser price. Very unprofessional OPTIC CENTRAL.
Wonderful chat service customer assistance! Yune answered all of my amateur questions about telescopes and shipping politely, and was informative and helpful to make my decision.. I look forward to receiving and using my Saxon 8" Dobsonian. Thanks again x :)
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