Melbourne, Australia
L7/380 St Kilda Rd
N/A
+61396942888
Worst delivery company I have ever experienced. I have waited in for 3 days for the parcel now and it hasn't been delivered each time. Why isn't there a 0 star option? I'd say avoid this company, but you can't. Stores like KOGAN use them and you're stuck with them.
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Hope this Guy doesn't sit next to me on a plane Japan Post must be really happy with their investment (purchasing Toll)
Customer service is a straight living nightmare, and endless loop of handballing around overseas call centers, no one understanding anything you try to explain and nothing getting done, good luck spending 2 hours on the phone for a simple pickup request (if you dont call them, they simply will not collect your package because the drivers are too lazy)
Customer service are liar. Promise doing something but never do. Delivery so so slow! Want give 0 star.
I have been waiting for a month for a local delivery. On the day it was supposed to happen there was no attempt at delivery. No card left. I now have to travel more than 5km to collect a parcel. My recommendation: avoid this business. I'm sure there are better and more efficient competitors.
These guys take not doing your job right to a new level
This company is literally one of the worst I've ever had to deal with I've been waiting over a week for a package from literally two suburbs away. They messed up the address and forgot the street address line entirely (i don't even know how a postal company can do that). had to call them to fix it 4 times and every day they say okay it's fixed it will be delivered tomorrow, tomorrow has yet to come
Paid 300.00 for TIME SENSITIVE FREIGHT same day pick up next day delivery. Parcel was not collected. Contacted the help line which is a call center based offshore in Philipine's. Had one of their staff laugh at my wife during a conversation and multiple was left on hold until the phone dropped out. Then was advised there would be no extra charge to pick it up the following day. THIS BUSIESS IS A COMPLETE JOKE! Never use toll if you want something to be delivered on time if I could give no stars I would.
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