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State Revenue Office Victoria

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Melbourne, Australia

sro.vic.gov.au
Tax departmentState government office· Tax department· State government office

State Revenue Office Victoria Reviews | Rating 1.6 out of 5 stars (8 reviews)

State Revenue Office Victoria is located in Melbourne, Australia on Southern Cross Tower, 121 Exhibition St. State Revenue Office Victoria is rated 1.6 out of 5 in the category tax departmentstate government office in Australia.

Address

Southern Cross Tower, 121 Exhibition St

Phone

+61 61132161

Accessibility

Wheelchair-accessible entrance

Open hours

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BEAM KER

First Home Grant - Still waiting after 3 months and never trust the online portal, your documents will never reach them..... Make sure you keep and photocopy all the documents you post by mail, at least 2 set just in case. Also, don't trust the online portal for sending your additional doc as per their instruction as they will tell you they NEVER RECEIVE after you write in to follow up. Also, send as much info as you could, more than the list written out on the website, as they will end up request some additional documents are not listed on their website such as medicare and bills etc. Lastly, make sure you follow up every week as they seem like, they will left you out, if you never follow up. This is my experience. very disappointing.....

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Philip T

Disappointed to learn that if you ceased to rent a property any day after Dec 31 you still have to pay a whole years land tax at the higher rate. Why no pro rata refund? It seems like lazy policy to me...

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Robert ssemakula

Very disappointed with way the home builder grant is being processed, after waiting for almost 30 days instead of the usual 15 workings days as advertised on the website , i was asked to provide commencement letter of my construction which i provided and when i called to confirm if that is what they needed and the agent i talked with confirmed and told me that he is going to let the assessor know and will get back to me this week however he put me on hold and came back that the letter i provided was a forwarded letter and needed statement in the past. so i contacted my builder who were happy to provide me with the letter they wanted however when i called again the informed me that they put me back in the que and will have to wait another one and half months for my application to be processed. This is unfair and this has to be reviewed and let the public know exactly what is happening. So my application is going to take 3 months and 15 days to be processed ,

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Alice Dickson

Im still waiting on my HomeBuilder grant and I submitted my claim on the 08th of January 2021. They told me it would take 15 business days and so far it's been around 3 months. Everytime I call they tell me it will only be another week or two and it has been another month.

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MelbKnights

For crying out loud how do you actually talk to a human being on this number? I wish I could give this place a 0 star. Even a 1 star is being generous

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Nishant Kalra

Great service by a customer service agent. She had an English accent and she was extremely talented and she patiently answered all my questions.

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Carol Koso

After calling with a query for two businesses I found the information given really helpful and the person I spoke to was very efficient and friendly.

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Rory Fabbri

"Manage your tax online" is their suggestion. So. I tried 6 times to register for one account but it keeps saying "Incorrect details". Get your act together,SRO . Don't offer if your processes and software doesn't work, for goodness sake. And wait times on the phone are ridiculous. Need more well trained staff.

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