Melbourne, Australia
175-177 Collins St
N/A
+61396635077
Gave my good working MB pen for service and it was returned completely wrecked. Send it instead to someone locally than to these arrogant morons.
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Very nice collection of wallets and bags. Really good service from Christina. Will visit again. Thank you.
The staff member who looked after me was polite, freindly and very helpful.
I had a wonderful experience here. I was helped by Ivan who patiently assisted me (I spend a lot of time considering my options) with selecting a watch strap for my Summit 2 and a new pen. The customer service is amazing and I’m looking forward to coming back!
My very first experience at the Collins Street store today. Upon entering I was greeted by Alice, whereby I asked if I could browse, she left me to take in the beautiful surrounds and writing instruments on display, always staying far enough away to respect my space and close enough to be able to respond to any requests. Alice made my purchase of the beautifully crafted Mont Blanc Meisterstuck the most wonderful experience for me, of which I thoroughly enjoyed ...Thank you and kind regards Stephen G.
Great service from an experienced and knowledgeable team. In particular, Christina has been a delight to deal with when purchasing a pen for my wife. She did not fail to call me when she said she would and did an amazing job in gift wrapping the pen and writing pad. Thank you.....I will be back.
Friendly staff, attentive - when they want to be. Need prompting at times. Which is a big turn-off, considering, I go in the store to spend, not to look.
I've had two experiences with this store. About 12 months ago, my Mont Blanc came apart, it was a warranty job, so I took it to this store as the outlet closest to me. The experience was terrible. Rude and incompetent staff. 12 months later, the repair work done came apart. I was not looking forward to another experience like the last one. Called them on the phone, spoke with one of the two staff called Vincent. The first thing he said was that the store was now managed by Mont Blanc International. His manner was a polar opposite to how they had been the year before. So too the other Vincent (surname starts with a K) who I met in person the next day. While they worked out what needed to be done I was even given a glass of ice cold water on a 40 degree day which was a nice touch. Free of charge the repairs were done, despite being now under new management. It took 2 weeks which was not really fast, but not terrible given it was done over the xmas/new year period. The work this time is definitely better, I can feel the difference. The only issue I see, and this is far from a complaint, is that they really should consider having their repairs done in house as it would speed up their whole process. The overwhelming conclusion is however that since management of the store changed, they are now completely in line with what should be expected from Mont Blanc. Since it has taken less than a year for such overwhelming improvement, I am blown away by such a good experience.
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