Melbourne, Australia
403/227 Collins St
N/A
+61 1300 754 002
Karishma from Mann Travels has been extremely assuring and helpful on call. She was good with follow up and made things seem very easy for me with booking. Definitely recommend them for smooth travel overseas.
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Gooday all, recent experience with Mann travel for my father in law travel to india, in the tough time of corona, Mann travel staffs extremely patience and helpful in organising the documents required as per both governments. Since i am not skilled in computer stuffs, Mann travel staff MR. MANU, patienly helped me during the difficult time. And at the last moment i realised that i have done blunder mistake in one of the document, the guardian angel staff RICHY at airport saved me from the risk. I am very thankful to both of them particularly, and i would recommend everyone for the best service.Thankyou.
Follow to your reply: My friend as you called and I explained you the whole conversation so don't try to be pretend in last 7 years I booked from you but my point is his behavior and find out how he spoke to me rudely that go get it from there do not ask you or waste time. Please elaborate is that how you treat your value customer, if you pulled my account nearly 6 to 10 tickets I booked every year so how come you expect that for some penny I waste my time. Please do your investigation then come to me. I am so disappointed with their service as I gave them so much business since 2013, but now when I called and ask to book a flight for my Mum and be advised for some guidance, I was shocked how they treat me and their attitude. In one word so rude and arrogant and I decided not to go back, my friend the restriction will off one day and do not forget market will back in flow. I must give advise to the owner of Mann travel should to take this seriously as customer service is more important for business now a days, if you want check my account and find out how much business I gave you. Really appreciate it, I hope to hear from you back if you think every business is important for you. I request you please check the call records and you will find out. My friend as you called and I explained you the whole conversation so don't try to be pretend in last 7 years I booked from you but my point is his behavior and find out how he spoke to me rudely that go get it from there do not ask you or waste time. Please elaborate is that how you treat your value customer, if you pulled my account nearly 6 to 10 tickets I booked every year so how come you expect that for some penny I waste my time. Please do your investigation then come to me.
Booked flight for my mother-in-law. She was stuck in Australia for over 4 months. Couldn't find a flight to Mumbai on any other portal. In fact, I booked with another agent and their flight got canceled at the last minute. It does sometime takes time to get connected with Mann Customer Care, but I think it's inevitable during the current Covid situation. Our flight to Mumbai got postponed but eventually, she was able the fly the following week as Mann Travel sped up their Approval Formalities. Thank you. **Do check Sydney Airport Photos Taken on 4th Sept 2020. COVID Times :( **
Great followup by Mann travel supervise on my feedback. They listened my issue and resolved it straight way. I wish “best wishes” to Mann travel and team.
Ronnie is the most helpful person i have booked a ticket with He has amazing patience and knows how to provide a positive customer experience. Thank you Mann Travel.
I am highly disappointed with Mann travels service. Since the minute i bought the ticket with them they have lied again and again about so many details about the flight. For example, they told me to pay the full amount for the ticket because the charter flight was 100% confirmed and that they have clearance from the government to fly, now they have emailed me saying the flight is postponed because they don't have clearance from the government to fly and they are not picking up the phone. They straight out DECEIVED US and its almost as if there is something dodgy going on here. This is just one example of how they have lied to us and not been clear about the details about the flight. How dare they demand the full amount for the ticket (considering it was very expensive for one way) when there flight is not even confirmed. There website says to pay a registration fees for unconfirmed flights, no where did it say the flight i booked was unconfirmed, now they are saying the postponed date is also uncertain and on top of fall of that they are not picking up the phones, how convenient. Also, given the fact you have to do the COVID-19 text 96 hours before the flight, how many times should i do the test if they keep postponing the flight? Overall, DO NOT BUY WITH MANN TRAVELS!!. They will cause you so much stress, they are very unprofessional in their communication and have been lying to me from the start. SO DISAPPOINTED!!
SIA Refund processed (after 3 months waiting): A 225 deducted from Mann Travels for refund, I paid 75 each ticket as admin fees to this Agent. I have spoken to a manager as well, no consideration for my family I had booked 3 tickets(may 2020 dates) to India and then got a refund back from Singapore airlines. SIA has refunded Full amount to Agent, yet Mann travel has deducted 75 each person as admin fees from my refund. Mann travels can do much better I feel, maybe just deduct one 75 fees instead charing each person 75, I am a family and we booked all tickets at same time. I am not going back to them
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