Melbourne, Australia
16/567 Collins St
N/A
+61 1300131871
Wheelchair-accessible entrance
Need to get my NMI for my new rental property so I tried calling them several times in a day. Each and every time I get the automated message saying no one can answer my call due to unforeseen circumstances (extended lunch?). There is no call waiting, no queue, nothing! You just have to keep calling and calling until you win the lottery and actually get someone on the phone, which I have still failed to do. I didn't expect much from company which doesn't need to care about their customers due to the nature of their service, but I at least expected them to answer calls. -1/10. I do not recommend, but you don't have a choice! LOL
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Electricity works notice provided by the traffic management provider as my street is going to be closed off and after 30mins of checking, Jemena staff couldn't tell me what was planned or if there was going to be a power outage. 2nd call to traffic management and advised power pole removal....mmmm that looks like a power outage to me! It doesn't look very good that they can't provide a simple answer as to planned works 1 week prior to due date. How does it impact me, I only have electricity therefore power outage impacts everything in my house and as I'm doing the right thing since we're under stage 4 restrictions, I'm home all day working. Let's see if the planning department gets back to me but I'm doing some planning of my own to minimize impact.
The worst company to deal with. Do not support upgrading your power box as a disconnect / reconnect fee is over 1000. What a rip off.
Waiting waiting waiting no power, no lights, no heat, no phone/laptop battery charging, no cooking, no working, no communication, no customer service & I get the privilege of paying over 600 for this but it’s ok guys the customer service operator saying it will be fixed by midnight.... Please think of me sitting here in the cold & dark just well waiting.
8 till 4 interruption due to upgrade of substation during covid 19 lock down in the middle of winter. poor planning on behalf of your project managers and upper level that approved it.
Our meter is inside the house, so it requires an elementary level of coordination to arrange access. They were incapable of this, only offering a 12 hour window and no call-ahead. In an efficient market they would not survive.
Awful. Logged a job with them over a month ago. Never heard back.
Worst customer Support Ever. I need help with main switch, to get it switch off so that I can get connected to electricity. everytime they reply "meter is reloaded Make sure your main switch if off". I know that and required a help... Because it's been 4 days not having electricity. Instead of technical help. Their fu__ing auto reply makes me sick..
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