Melbourne, Australia
Shop 231, level 2 Melbourne Central
N/A
+61487893650
I recently bought some Gold Beau Studs from Francesca Jewellery as a birthday gift for someone interstate. I asked for gift wrapping and a note. I received regular updates and was kept apprised of its journey. My friend messaged me today, having received the gift. It was beautifully gift wrapped and presented, with a lovely note. The earrings themselves were so delicate and just lovely. The price was also very good. Thank you for your attention to detail and care. I will definitely be buying from them again in the future, and would absolutely recommend them to friends. Well done!
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To say I'm disappointed is an understatement. My partner purchased several pairs of studs for me as an anniversary present, with the aim that they could be worn for our upcoming wedding. He requested that the items be gift-wrapped - someone highlighted this on the packing slip, but all items came unwrapped. The posts of several pairs of earrings were bent, and I have had my earrings for less than three weeks and they have tarnished with everyday wear. The backings and posts are completely black and look absolutely horrible, to the point where they are basically unwearable. As nice as they look, the quality of Francesca's earrings just isn't there. Save your money and shop elsewhere.
I love Francesca but their quality has gone done over the past few years. I've had earrings break after one wear - these eventually got replaced but only in the Hobart store, Melbourne didn't believe me. I received earrings from Christmas (2020) and they've rusted even though I haven't taken them out their box. That being said I believe that may be from having a bedroom next to the bathroom, I think that might off caused the damage but still very strange. I hope their quality improves as I love their pieces.
Beautiful jewellery & personalised caring customer service. I love that they courtesy emailed to make sure I knew they would help in any way if I needed it. I bought my cousin a pearl bracelet & she cried when she opened it. She absolutely loves it, thank you!
I ordered the rose gold bauble star sign necklace for a birthday present and it is absolutely gorgeous. I have found it difficult in the past to find fine jewellery that is beautiful quality but Francesca's simply makes me want to now order something (or a lot of things) for myself! Thank you for the fantastic express delivery as well.
They made it quick and they sent it quick! I'm impressed, wasn't expecting it until after Christmas and I have it 5 days beforehand. Great service and it's quality jewellery
I cannot recommend Francesca Jewellery highly enough! Their pieces are stunning, their monthly charity bracelets are gorgeous and their customer service team is fantastic. I am a very happy repeat customer xoxo
Beautiful quality jewellery & fantastic customer service. I've built up a big collection over the years & is the perfect gift
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