Melbourne, Australia
Shop 2/447 Little Collins St
N/A
+61 434942558
WORST CUSTOMERS SERVICE EVER!!!!! The lady was on the phone(with a friend, not customer). When I explained where the dirty area needed to be cleaned on my jackets, she didn't listen to me and said, "I see everything don't worry, I know everything". She wasn't even looking for my jackets at all and seemed like she wanted to continue chatting on the phone. On pick up day, my jacket was not ready as promised and I had to come back half a day later to pick it up. As expected, the result was not satisfactory, the stains were still there. She said, it's not guaranteed to clean, but try to clean again and no extra charges. Okay, that's great. Yes, please! Just to make sure they'll clean where the stains are, I tried to explain. And again! She has no interest to hear what the customer needs. She kept talking over the phone all the time when I was there. At the end, she said " If you don't like it, you can go get somewhere else cleaned". then she did not accept to take a clean again. It was a horrible experience and I would not recommend this place.
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Deniz is absolutely fantastic person! She is super kind, just there to solve your alteration and dry cleaning problems! I gave my short to clean, there was a nail polish mark on it and she helped me a lot! Absolutely recommended!
Mary is absolutely fantastic! I came to her looking for a dry cleaner (she outsources it but they did a great job on an old jacket) and her sense of humour led me to returning to get some recently purchased large designer pants altered at the waist and the length adjusted. She does quick and skillful work, and is great for some side banter. Highly recommended and I will definitely be returning regularly.
I chose Deniz because of the good review on google, however, the drycleaning service was such a disappointment (which is outsourced to “Ultimate Dry Cleaners”). I took 2 jackets and 1 dress for routine dryclean. The white jacket turned out to be with muddy black spots, the black jacket with white dust, and the pure pink silk dress was destroyed with the dark color from the steamed beads around the neckline... I bought the dress for around 800, and have worn it for only 2 times for relatives’ wedding ceremony. After keeping arguing with them for one month, they gave me 300 at last to end this issue... I feel sorry that this issue made the lady upset, but at the same time I don’t agree with her argument that she is just an agent and is not liable for any fault done by her contractor.
I took my suit to get altered and Mary she done absolutely amazing job, her work is second to none, would highly recommend!
All of the stars for Mary! I have been taking my tailoring and dry-cleaning to Mary for 10 years. Even though I don’t work in the CBD anymore I will go out if my way to get her help, as she’s done such a great job on altering costumes and clothes. From simple hem and button jobs, to complicated tailoring, she’s fast, great value, and an absolute delight to chat with. Onya Mary!
Such a nice lady helping us. The clothes were clean within 1 day and resonably priced!!! Thank you, Mary
Best customer service in town. They look after their customers
Deli
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