Melbourne, Australia
360 Elizabeth St
N/A
+61 131000
Called them to inquire about something, waited for almost an hour and still nobody picked up the phone.
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Fuss free made the whole process easy with the repair of my truck tray!
If you're looking for an OSHC definitely go somewhere else. Allianz has claims from September last year that they still haven't paid for. If you complain they say just email us, but they never reply to their emails. Still waiting for a reply to my email from early February.
as an international student, I strongly not recommend whoever wants to purchase the insurance from this company, for this company's OSHC service is not good, it's too too too hard for a customer to have a conversation with the staff, also for email, 1 week passed no one answer and no response. no matter how many emails you have sent to them. very very bad experience. add!! even the email address they replied is also a wrong address, bravo excellent. today i received the respond from the OSHC, I have to say they are really good at ignore the correct information, very bad exprience again.
When I purchased my second hand car I made sure I purchased an extended warranty through Alliance as i was assured it was the best. Sadly...they have only cost me money, with nothing actually being repaired. I have even been forced to pay for diagnostics on my car that they consented to do with the repairer. But apparently that isn't covered either. So many out of pocket expenses without a single item repaired. I do not recommend!
The email’s never gonna be replied so I called them instead, which took me 40 minutes’ waiting time. The lady on the phone seemed being indifferent to whatever you said and was constantly repeating their goddam policies without really solving my problem. Frankly, their oshc coverage is not satisfactory only if you need nothing but to meet the requirement of visa application. I am so disappointed about their customer service and it is a huge difference between now and the time when I first came to Australia. Not a recommended business :(
I submitted my claim with all the proofs clearly showing that the other driver was at fault. However, Allianz still charged me for the excess citing they haven't received any response from the other driver. Why am I being penalised if the other person hasn't responded? Additionally, they want me to collect other proofs, go to the the police station and do all the running around. What are they to do? Its times like these when you want the insurer to be customer friendly and not look at ways to not release the money. They should have clearly charged the other person for this amount and settled/refunded once the dispute was settled and not the other way round. I spoke to their agent and the response was we cannot do anything. No response to my email either. I have my home insurance also with them. With this dodgy (dishonest) experience, I am looking at alternatives. They can keep the 1200 but lose a customer for lifetime. Will make sure I share this experience with others too.
If you're looking for an OSHC, definitely go somewhere else. I can't access My OSHC application or reset the password and they would decline your claim without informing until you.
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