Melbourne, Australia
19/360 Elizabeth St
N/A
+61 1300123123
Wheelchair-accessible entrance
Jennifer Saha dealt with my request in the most efficient and excellent manner. She was able to resolve my questions, was very forthcoming with all the necessary information and has the most wonderful phone manner. I have been with Maxxia for 16 months, and she has been my best interaction with the company yet. Highly recommend!!
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Matt and all the gang who helped me through the Novated Lease process were simply outstanding. Patient, informed and always extremely fast to reply to any questions I had no matter how trivial. I can't recommended them enough, they are that slick.
Unable to reach customer service since last week. Should be Refunding everyone their account service costs. Criminal behaviour to hold our money and not provide related services. Need to cancel my account. Are there any ombudsman action related to this? If you are looking into starting a new account BEWARE!
Customer service wait times over the phone always takes AT LEAST a few hours before getting through, and don't bother with the call back service because somehow you will never get it and then lose your position in the queue. Absolute joke
Andrew and Kitty helped me in leasing my new car. It was a very seamless and smooth experience. Did not have to do anything except choose the car and test drive. Got the best price possible, got my old car traded in, and got my new car within 10 days.
Possibly the worst service I've ever received. You don't get your money on time, customer service is a joke and they're clearly using bots to give them fake 5 star reviews. I do not recommend maxxia at all.
I spoke to Jennifer Saha today about my notated lease, which is coming to an end. I had a list of questions, which she was able to answer in a professional and friendly way. I've been really happy with all of the interactions I have had with maxxia.
Approx. A month ago, suddenly can't pay with this card, rejected for 4-5 times. Cannot use it for any stores, online order for nearly 5hrs. It was a day for shopping for gifts but cancelled due to the unknown, sudden card issue. The worst part was when I called Maxxia; the staff said they were aware of these disconnecting issues, but don't know when can fix it. Lost my words, how they did not inform customers earlier to avoid these inconvenient and embarrassing situations at the stores. I use the mobile App to check balance and all transactions. I rarely log on to the online website. I was able to see a few refund transaction (with different colour, Green) on the App before. However, one transaction (refund), didn't display, so the store staff and I have spent a painful time rechecking for this case. Then when I called to Maxxia, the first time I was told that I am not able to check this refund transaction on the App, only able to check it on the website. It is not complaining of your staff who answer the phone, the staff was good, but I cannot believe why cannot check this refund on the App? Why not you can update your app. That's not required high tech, so confused and inconvenient. Plz, no awkward situations anymore.
Deli
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