Mascot, Australia
16 Beresford St
N/A
+61 297007223
We bought our two cats from Sydney to New Zealand during covid restrictions. The team at Pet Carriers couldn't have been more knowledgeable or helpful - and they looked after the cats for two weeks while we were in isolation, sending regular photos and updates. The cats arrived happy and well cared for. Definitely recommended
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The reason why I am placing a 1 star review for this business is due to the fact that I have not received any call back or email after having sent through three seperate enquires on the logistics and process of having my pet cat transported to Japan. I have provided this business with my email address outlining my questions as well as having requested a call back or follow up email through their online enquiry form (of which states that a member of staff will be in contact within 48 hours of the online enquiry being placed) and have heard nothing back and have had no member of staff attempt to call me to arrange for transport. I sought out this company after having heard raving reviews from a repeat customer but have been left less than impressed at their customer service (lack thereof) and business management. I will not be using this business for my pet transport needs.
Gemma and the team were absolutely exceptional in their service especially during these trying times. I was one of those annoying cat dads who was worrying about everything along the way but Gemma was able to help me out to get my cat to the UK. I would highly recommend her and Pet Carriers.
Great service reliable
We recently moved our Labrador from Sydney to Atlanta. I had a great experience with Pet Carriers and Gemma especially. Our beloved "Laddu" reached Atlanta safely and has been reunited with our family. He is doing great here. Our pet stayed at their facility for 10 days before being transferred across through Doha and Atlanta. Gemma emailed me everyday to let me know how our pet was doing. She sent pictures and videos of him. What they did to us meant a lot to me and my family. I really couldn't ask anything more. Thank you very much. I will recommend their service to everyone. Arun
Pet Carriers International helped me to transport my dog from USA to AUSTRALIA. They have been very helpful and stress free! Excellent customer service and cost effective. I would highly recommend Pet Carriers International.
Excelent customer service and great results, my two pets arrived in good condition after a well organized delivery. I will definitely recommend it.
Incompetent, untruthful, greedy. This company made promises, gave a cost price and when it came time to do the job they failed & demanded more money leaving dogs in limbo. They did not care & basically held animals for ransom, stating they did not care & when owner was contacted we were told dogs could be put down for all they cared. If you love your animals go somewhere else that care for the animals not their bottom line.
Deli
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