Yarralumla, Australia
7 Perth Ave
N/A
+61 261200300
Wheelchair-accessible entrance
Overall good experience for renewing my passport at Canberra Embassy. Riko is really patient at answering my questions and managing my appointment efficiently. Hapsah is also very helpful when I called to check about my application status.
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Trying to renew my Malaysian passport expiring in a few months. Submitted request in February with no response, apart from the automated reply. Multiple emails, calls asking about confirmation of receipt, next available appointment etc. and staff could not answer (they barely pick up the phone anyway). Actually went to the embassy in person and basically no appointment no entry. Made similar enquiries and staff there equally clueless. Ultimately they sent a Caucasian man to speak to me at the gate who did not apologise, was defensive and essentially told me to leave. As a Malaysian citizen, very disappointed in the way I was treated, as if I was some sort of threat or criminal. I would highly recommend sorting it out in Melbourne who appear much more organised and offer same-day pick-up of passport, which Canberra do not.
It was such a relief to have someone pick up when called and directed me to the procedure on renewal of passport ever so politely during these stressful times. After all the emailing and corespondents, I finally got an appointment to attend to get application done to renew my Malaysian passport. So we travelled from Gold Coast to Canberra and upon the time of appointment I found my husband left our documents back home by accident and I was frantic and had a melt down. I called up the Consulate at 9 am and told them my situation and I asked wether I could get a next day appointment. I had an officer Mr. Rico rang me and mentioned that he will slot me in though he was extremely busy the next day. The service was so efficient and kind. Thank you so much Rico and the whole Team. It was such a positive experience all in all.
Opening hour is 9.30am eventhough staff ask to come at 9am. Car has to park outside of street. And first come first serve using number system.
It's an amazing and quick service. The most important was the way Samia helped me, she went above and beyond to get my issue solved and she was very welcoming. Keep the good work dear Samia :)
Excellent customer service and professionalism by Puan Leila. She was very prompt in her assistance, took time to attend to my phone call from Melbourne and addressed my request promptly. Much appreciated.
I was served by Hapsah, she was very understanding, courteous and willing to answer my questions patiently. Thank you. Edmond
Dealt with Samia from the High Commission here. She was very helpful and assisted me with all my requirements. Would recommend her.
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