Malaga, Australia
45 Truganina Rd
N/A
+61862611882
Ruth went out of her way to get my order delivered on time, in a week that I'm sure was very demanding for her. She kept her promises to keep me informed leading up to the delivery of the turf. Given my experience of previous lack of reliability during my recent build, this was a pleasant surprise and so greatly appreciated.
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Thanks Jay's Synthetic Grass for solving our weed problem! Our front verge looks great. Friendly service especially Ruth!
Ruth went above and beyond! 5 star customer service. Thanks again!
Unfortunately, this was a very very unprofessional delivery and installation of synthetic grass. The installer showed up with a very ugly attitude and gave the impression that all he wanted to do was to leave! The grass edges are all ragged, he didn't know how to set stepping stones, some joins are rough and he threw a few shovels of sand around and left. The second guy who came to remedy the mess was a little better but the damage was done. Strongly suggest avoiding Jays at all costs
Very helpful and easy to deal with, spoke with Jay who was knowledgeable, obviously knew his products well and was able to list off everything i would need and offer a very competitive price, then processed payment through Ruth who was very pleasant and organised delivery for the next day and processed everything without a hitch, literally less then half an hour on the phone and everything was sorted, nice to get this level of customer service especially when your looking to take on a project or similar, that little extra help can really make a difference, highly recommend
The quality of the grass are good and it stops there. The installer they sent us are lazy and very unprofessional. Too messy and not happy with the outcome of my front and backyard. If we don’t initiate to call directly the installer didn’t come and then the next day arrive too late. It’s already dark how can he able to fix it and making lame excuses, even im not a tradie but its too obvious they did terrible job but wont admit it. You better be careful of choosing installer otherwise your ruining your reputation
Very friendly and very helpful for what i was after
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