North Ryde, Australia
384 Lane Cove Rd
N/A
+61298881833
After reading other comments about wrong diagnosis and unnecessary treatments, I was sure that I am not the only one. Don’t get me wrong The staff are friendly and caring but the rest is all about money and nothing else. I had few visits to their clinic before this one final experience. My kitten was in a critical condition when I took him there. but what they did as soon as they admitted him they gave us an invoice and asked us to pay 1000 deposit! Then throughout the day called me few times to update me with the next bill. My kitten was not going to live due to his severe condition but they did all they could to squeeze as much money as they could from us. Later that night after they send my kitten to a 24hr hospital for overnight care, we found out that our kitten can’t survive! The 24hrs hospital staff (in St Ives) were honest and explained to us all our options as my kitten developed severe internal bleeding and also had a broken leg. They understood how we were feeling both emotionally and financially. They cared about our little cat and us not money like Macquarie Vet hospital. So unprofessional!
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I've been coming to this veterinary clinic for the past 13 years, although the name has changed during that time. The vets and the staff have always been friendly and helpful. My Pomeranian will be 14 this year and is still as lively as ever. My only criticism is that the clinic is located on the busy Lane Cove Road and you have to maneuver the car into the bus lane so as to get into the clinic's driveway.
If I could give 10 stars i would. They love your pet like their own, talk to you understanding its not just a dog but your baby. They help give guidance on treatment, you never feel rushed and answer all your questions openly and honestly. Very reasonable pricing and providing prices upfront. Have been a pet owner for 20 years and the first vet to ever call the next day after a treatment to check in on you and your pet. I travel 45 mins each way for this service, caring and knowledge. Recommended Dr Mat and Dr Michael - legends of the animal world.
I called Macquarie Vet Hospital this morning as my puppy had been vomiting the last few days and feeling lethargic and not eating. Jodi (the receptionist) was very helpful and she manage to fit me in for a check up in the morning. Dr Ema was able to see us and provided a thorough check on my puppy. I have been to this vet since we got our puppy last June and they have always been very helpful, friendly and efficient. We also went to their puppy school and found great value in this.
I have been visiting this vet since I moved here in May 2018, with my cat being 21 years old i have been a frequent visitor to countless vets and i would have to say that this is the best. the staff here are outstanding friendly and really try to get to know all of their customers. they are passionate about animals and always do their best to support me when it comes to my cats health. unfortunately i don't think my cat will be around for much longer but i am more than grateful for all the love and support they have shown in providing care to my cat. thanks guys xx!!
It is rare for a vet to advertise as “loving care” and then to actually demonstrate this in everything they do. This is the experience at Macquarie Vet Hospital. Dr Matt, Dr Michael and all of the staff are absolutely gorgeous, showing so much genuine care towards my hounds. They explain everything very carefully along the way with choices provided and clearly demarcated quotes. Highly recommend this vet hospital for the very best personal care.
Very caring and professional place. My old puppies feel much better now. Thanks to Matt and team who was able to find what was wrong with my poor 13 and 14 year old puppies. Now with the correct treatment they feel much better and even look younger
We’ve taken our 11 year old Burmese to Macquarie Veterinary Hospital who have been absolutely amazing. Dr. Cannon treats our girl with so much care and respect, while also explaining everything very clearly to make sure we feel equipped with knowledge and resources to look after her. They’re honest, trustworthy and provided excellent post follow up and care. Jacqui on the front desk is also wonderful. I wouldn’t take my pet anywhere else.
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