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Macarthur Fitness Equipment

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Narellan, Australia

macarthurfitnessequipment.com.au
Sporting goods store· Retail· Exercise equipment store· Fitness equipment wholesaler

Macarthur Fitness Equipment Reviews | Rating 4.4 out of 5 stars (8 reviews)

Macarthur Fitness Equipment is located in Narellan, Australia on 6/49 The Northern Rd. Macarthur Fitness Equipment is rated 4.4 out of 5 in the category sporting goods store in Australia.

Address

6/49 The Northern Rd

Phone

+61 246471119

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Michael & Susie Wu

I really wanted to give a 5 star review, but the whole after-purchase experience has been exhausting. The items themselves are exactly as expected, but after ordering and paying (via PayPal), and then receiving an email notification of imminent delivery.....nothing happened. It took a further 3 weeks, and multiple emails and phone calls, with Macarthur blaming the courier company but neither company being able to find the items. Worse was the 5 times that we received a message saying that the items would be delivered that day, only for nothing to arrive. Very disrupting! The items were finally delivered after the matter was escalated to PayPal for a refund.

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Paul Martin

I've had a great experience purchasing a barbell through MacArthur Fitness Equipment; Customer service an honest, transparent and friendly experience. Due to the Pandemic coming around they went out of their way to ensure I received my barbell in reasonable time frame with global supply chain delays due to high demand from gym closures. Force USA The Patriot Barbell is a quality product, well worth its value.

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O R

I purchased the power rack combo in March, as the website indicated it was in stock. After a week of no communication, I attempted to call multiple times, however, nobody answered. Around the end of March, I called and they belligerently mentioned that what I had ordered was in fact out of stock and they would have it by the end of April. At the end of April, I still hadn't received my items and called back. They responded saying that the only item they were waiting for was the power rack and that it would be another month. At the end of May, I called again and they said that it would be another month. At the end of June the same thing happened, except they said they weren't able to supply the power rack anymore and would need to swap the bench and the power rack. I agreed to have my order updated with the alternative equipment as they weren't able to supply what I had ordered initially, even though they were supposedly only waiting on the power rack for my order. I waited with no communication from the store until the end of July, when they said that they were now waiting for just the weight plates, even though they said they were only waiting on the power rack. So I continued to wait and called back 3 weeks later. Now we are in August and they said it would be another few weeks for the weight plates. It's been almost 6 months since I made the order and I have received nothing, being told different stories every time I tried to inquire on the order. Throughout the past 5 months, I have been patient and cordial during this ordeal, and do not think the same level of respect has been shared with me. I do not recommend purchasing from this store, as their inventory is not up to date and their communication skills are horrendous. Having no faith in my order being fulfilled, I decided to refund my entire order not wanting to risk the 6 month PayPal buyers protection expiring on my order.

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Omi's Kitchen

Easy to find location, great staff, very helpful and willing to assist with enquiries and problem solving!! Highly recommended for anyone needing help with their gym equipment.. good for people from no knowledge or experience, to those with all the experience.. we will definitely be back for further purchases and help!!

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ChrisDi Aussie

I purchased the Force USA Compact leg press online just over two weeks ago. I got in just in time as this item is now sold out. I did not expect it to get delivered to Perth so soon as things have gone mad with home fitness sales in the last couple of weeks. The machine is great quality and the assembly instructions are easy to follow. I must give Macarthur fitness 5 stars for service and could not believe the free delivery. Very happy and highly recommend them. Cheers

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Radmila Horak

I would like to give Eric an absolute 5 stars for his service. There is no BS about delivery dates, he is knowledgeable, very helpful and patient, honest and super nice. Through Macarthur Fitness Equipment i have bought everything from KB's, BB's, DB's, Landmine to Monster G6, which he came to my gym studio to service at no charge. He is my number 1 supplier for all of my PT business requirement and I will definitely keep going back there for any other equipment i need. His staff is also very nice. and helpful. Thank you.

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Lan P

Great and easy going staff, with best value equipment. Thanks for the service!

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S P

These guys are hopeless. Not even worth 1 star. Waiting for over 1 week to get a refund for a faulty brand new bike Getting shafted around having to deal with their dodgy supplier Waste of time dealing with these losers. Since you are not responding to my emails make sure the refund has been processed on monday

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