South Yarra, Australia
507 Chapel St
N/A
+61 1300 738 088
So happy with my new Hugo 3-seater sofa from Lounge Lovers! The team at South Yarra were amazing, particularly Isaiah and Katie. Customer service is exceptional both in person and via email. The payment process was super easy and the whole delivery side of things was managed by the lovely Jenny who kept me informed every step of the way. The sofa arrived exactly when it was supposed to, and the assembly was very efficient. And the guys took the packaging away! The quality of the sofa is very good; you can just tell when you sit on something that is well made. Think I’ll be going back now for the matching Hugo ottoman! Well done Lounge Lovers! Great service all the way. Highly recommended.
like
We like with the product we ordered and received (eventually) but the customer experience was up there with the worst I've ever encountered. The product took over a month to arrive and when it did it was delivered with one wrong part (there are only three parts to the product - a table top and two legs). We then had to wait another month (which got delayed again further without warning) as, apparently, they had to re-create the entire table. After several frustrating conversations with the 'customer service' centre (based overseas - enough said) we were promised a store credit and that the delivery company would install the product and take all the rubbish. When the product finally arrived, the delivery contractors left the product in our house in a sealed wooden pallet and left without installing the product or taking the rubbish as promised. We went in-store to ask what was going on and the worker there said he didn't have the ability to contact the delivery team. The 'customer service' centre was of no assistance as they couldn't comprehend what the problem was. Despite our satisfaction with the product itself I could not possibly recommend this company.
Great after sales service from Jenny and co to help complete a warranty return. Return was handled promptly with minimal fuss. Thanks again Andrew
Great experience, staff were great to deal with, quick and professional delivery and the quality of the furniture is great. I looked for ages to find the right lounge and found it here. Great business would definitely shop here again.
Don’t buy anything from here if you actually want it to arrive. Ordered 3 x bar stools 2 months ago and have had them continuously delayed when they were supposed to arrive in 2 weeks. They have pushed it back yet again until mid may, when it was supposed to arrive in April. They then inform me that if I would like to cancel my order that I would have to take time and energy out of my own day to fill out a form for returns, despite the delay having NOTHING to do with me. There was no offer of something similar or a store credit. Truly terrible and so disappointed.
Absolutely love my new hamptons 3 seater sofa! The couch was in stock and delivery was well organised with clear communication. Will be heading back to lounge lovers to find some new chairs to go with it
Lounge Lovers have impeccable service - both at the store and for delivery! Friendly & helpful floor room staff and delivery people. I would definitely highly recommend the products & service!
The sales and in store consultants were very professional and helpful. The details of delivery were clear and the entire process was easy and on time. Second purchase from lounge lovers and certainly won't be the last! Very happy.
Deli
The best companies in the category 'Deli'